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x-fi drivers


dcyphure
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more of a rant to vent than an expectation of an answer. but i sent creative support this email for some help...again, and i just dont get their response.

my last email to them.

unsatisfied with previous response, i ll clarify my problem precisely.

installed latest driver. whenever i reboot it works fine. its ONLY when

i SHUTDOWN the PC and then start it up, i recieve "No audio device

installed" however, if i reboot then it works fine, always does on

reboots but not after shuttingdown. seems very odd and i dont know whats

different between the 2 but after that shutdown its as if there is no

hardware installed at all. i have ALREADY read the entire knowledgbase

article about "no audio devices" and is not the problem. i have windows

audio service running. i have tried reinstalling the driver....many

times. i have tried reinstalling the OS and then installed driver with

nothing else and it still occurs after a shutdown. i must then reboot to

make it work....very annoying. i have also tried previous version

driver.i have moved card to another pci-e slot. i only have 2 that i can

use. a more technical answer or suggestion would be appreciated, please

dont respond with suggestions of things that i just mentioned i already

tried

and response from my [sarc] good buddy [\sarc] sin yee at support

Thank you for writing back to us.

I understand that you are still having the same issue. I apologize for

the inconvenience that has brought to you and I will try my best to

assist you.

To resolve this issue please ensure that the onboard audio is disabled.

I hope that the above information helps.

If you still require assistance, please reply to this email with any

previous correspondence to ensure the quickest and most accurate

service.

Best Regards,

Sin Yee

Technical Support

Creative Labs Americas

can someone translate that short vague message for me....or at least try to help me with the problem described in the first quote?

cause i dont see what disabling my audio has anything to do with my problem that i precisely described or was my email just not well explained?

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Basically they are telling you to futz around with your CMOS settings. This type of problem is almost always related to your BIOS. Try flashing your BIOS to the latest version. Disable your on board sound in your CMOS, try fiddling with power management settings... stuff like that.

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Basically they are telling you to futz around with your CMOS settings. This type of problem is almost always related to your BIOS. Try flashing your BIOS to the latest version. Disable your on board sound in your CMOS, try fiddling with power management settings... stuff like that.

oh i see. i did that stuff long ago with my first sound card. lol

if i didnt, i'd expect problems with previous other cards.

but got latest bios and audio chip is off. power management is set to high power.

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I had problems contacting their front line tech support before also. They only use generic responses. To get real info you need to be able to talk to their people in escalations department. Or ie, the people Sin Yee's boss talks to. I can't tell you how to get that type of contact information, but that's what you need to do. Any sort of complex problem isn't something those front line guys seem to know how to help with.

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