starcraftmaster Posted October 2, 2008 Posted October 2, 2008 well my interent wont work i tryed reinstalling the drivers for my modem but still no luckwhen i go on a internet type program it will say the program has caused a error in <unkwown>and when i try to reinstall the drivers for the modem it says motorola has casued a error in <unkwon>my modem is a motorola SB5101 SURFboard cable modem
niknak Posted October 10, 2008 Posted October 10, 2008 (edited) HiAre you using ethernet or USB to connect the modem?Have you updated ME with any of the available patches? before installing the drivers.Have you installed a Firewall or AV software that may block installation or connection?You will need to uninstall the drivers via control panel > system or maybe via the install disk if it allows it before reinstalling. Is TCP/IP installed - ME may not install it as a default on some systems Edited October 10, 2008 by niknak
starcraftmaster Posted October 11, 2008 Author Posted October 11, 2008 its a usb modemi have been on the mircosoft web site and got all the updates from the update thing in internet explerorbut am not sure if a repair install takes the updates awayand my av and fire wall anit up when am trying to install the driverswhats a tcp/ipoh ya and under system devices in device manager theres a yellow ! next to plug and play bois extension and i go into it and it says : the NTKERN.VXD device loader(s) for this device could not load the device driver (Code 2) and says update the drivers but i click update and it cant find any drivers for it. i remeber it being there a long time before this so its not a new device i think it dont tell me what plug and play bois extention it is so i wouldent know where to get the drivers for it from
Dblake1 Posted October 11, 2008 Posted October 11, 2008 is the "plug and play BIOS extension" for your USB?
starcraftmaster Posted October 11, 2008 Author Posted October 11, 2008 not surebut other usb type things work like usb drives and web cams
cannie Posted October 11, 2008 Posted October 11, 2008 (edited) not surebut other usb type things work like usb drives and web camsYou may try these USB2 drivers: http://www.technical-assistance.co.uk/kb/usbmsd98.phpI used them to make a "rebel" USB2 pendrive work.The .exe file that you download is in fact a .rar file, so you don't need to install everything if you don't want. It is enough to unzip the file into a new folder, delete every reference to USB in control panel > system and reboot. When the system demands a location for the new drivers you send it to the new folder.Important: save system.dat ant user.dat before doing anything so that you may restore both via DOS in case that this solution doesn't work.HTH Edited October 11, 2008 by cannie
starcraftmaster Posted October 12, 2008 Author Posted October 12, 2008 i dont thibk i need this its just windows not letting me on the internet i just need to find out was causing this: program has caused a error in <unkwown>and when i try to install the drivers for the modem: motorola has casued a error in <unkwon> and some times :motorola has casued a error in <rundll32.dll>(cant remember if its run32.dll or rundll32.dll)
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