NTVDM.EXE has stopped working

**funservicesnc** · July 15, 2008

I am a small business owner that uses Royal cash registers as part of my operation. We have recently purchased a new computer that has the Vista OS on it (32bit Home Premium) and I am trying to download the most recent version of Royal's software, Register Link V1.0N. I have tried running the program during the download as well as saving it on my desktop and launching it from there. I have tried changing the compatability features in properties and no luck. Everytime I get to the part were the window pops up and says; "this will install Register link, do you want to continue?", I click yes and then I get an error message that reads; NTVDM.EXE has stopped working.

I have tried contacting customer support to no avail and so now I am reaching out to you all for help or guidance. Either would be greatly appreciated. Thanks, Doug

**CoffeeFiend** · July 15, 2008

You have a few options:

-trying to copy an existing install of the app from another machine (or repackaging it), and trying to run that on this new computer - it might be just the installer that won't work right

-downgrading the OS to something older -- in this case, the older the better... since it uses NTVDM.exe, it's a 16 bit app (DOS, or win 3.11 app)

-looking for a old & dirt cheap computer that will run it (you can pick up an old P3 with Win9x or such for like $40, check craigslist and classifieds)

-getting a patch from the vendor (might cost you some $)

-looking into different a more modern POS solution. It might not be a big problem yet, but some OS'es (e.g. Vista x64 & win 2003 x64) have ditched support for 16 bit apps altogether, so eventually you'll have to get rid of legacy DOS apps

**funservicesnc** · July 15, 2008

Crahak,

Thanks for the quick reply. I have the older software CD, but I can't get that one to load either. I contacted their support team and they told me the newest version is supposed to be compatible with Vista, and I have traded emails all afternoon trying to find a way to get thier software to load. Do you think it would be worth downgrading my OS from Vista to XP? We have a very small seasonal business that works with schools and the schools are the ones that get the cash registers. I have about 35 of them and it would be very costly to replace all of them.

**jaclaz** · July 15, 2008

NTVDM.EXE "sounds" to me as meaning DOS (16 bit) software.

It is probable that you need to setup some particular "compatibility mode" , but since you tried and failed, you can try, supposing that the problem is within the installing routine, to extract the files inside the installer and attempt a manual setup: