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Hi, I have a couple of FreeAgent Desk external hard drives with the following drives embedded in them: ST31000528AS (Firmware: CC44) ST31000333AS (Firmware: SD35) I saw both have firmware updates available to download from Seagate that are labeled as "important": CC44 => CC49 SD35 => SD3B I tried both EXE and ISO update methods (with the drives still in the FreeAgent enclosure) and both failed (big read FAILURE message in the DOS window). Can you please verify the following? In order to upgrade the firmware, I'll need to physicall