If the salesperson at Fry's did not give you a COA when XP or Office 2003 were installed, Fry's could be in legal hot water (being a US company) - especially if this is "common practice" to other customers of that store. If you marched down to Fry's with the machine and explained the issue, you could probably get yourself another copy, or at least your COA. You might also want to call Microsoft, as any XP or Office purchase MUST come with the COA, and unless they're a really large royalty OEM (which they're not), hologram CD media. If you don't have one (or both), you don't have a legal copy. If you purchased this from a vendor (online or off), they broke the law in the US and owe you whatever it was they didn't give you (the COA, hologram media, or both!).