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Everything posted by poolcarpet

  1. I just fixed mine and I had no problems. Makre sure your hyperterminal is correct: 1. Make sure you are connecting to correct COM port 2. Make sure settings are correct - refer to screenshot given here: http://www.msfn.org/board/index.php?s=&amp...st&p=828228 If it still doesn't work - then I guess you need to check your TTL board.
  2. borrow a friend's pc and connect your hard disk to that pc and test with victoria. alternatively, get the rs232 connections and connect to the hard disk and check via the serial connection.
  3. The 7200.11 MTBF is 750,000 hours and the AFR is 0.34%. These numbers are supposedly based on 2400 hours use per year (that's about 6 hours every day over 1 year). Even if they are calculated based on 2400 hours per year or 8760 hours per year, it doesn't mean anything to us. Firstly, AFR + MTBF values are for HARDWARE failures. Not firmware defects. Secondly, assuming the initial 2400 hours usage per year: 750000/2400=300 hours 1/300*100=0.33% (which matches the AFR rate quoted by Seagate at 0.34%. This means over one year, 0.34% of all 7200.11 drives will fail. Now assuming we use the hard disks 24x7 or 8760 hours per year. 750000/8760=85.61 hours 1/85.61*100 = 1.16% An increase in failure rates by almost 3 times. Assuming Seagate does ship 120,000,000 cudas in a year, we're talking about: 408,000 disk failures in one year out of 120,000,000 disks - 0.34% AFR 1,392,000 disk failures in one year out of 120,000,000 disks - 1.16% AFR while the absolute numbers look huge, they are still a small fraction out of the 120,000,000 disks. Still does not explain how an AFR/MTBF calculation based on 2400 hours is supposed to 'justify' the apparently 'higher rates' of failures. Besides, as mentioned, MTBF and AFR are quoted for HARDWARE FAILURES. Not firmware defects. If you have a firmware defect with the proper conditions, the AFR is going to be 100% - why do you think Seagate is releasing firmware SD1A to fix this problem?
  4. If it's true it's a 1:65,536 chance at failure - I think I should go buy some lottery tickets or something. I'm bound to win SOMETHING if I'm that 'lucky'..... For those with two or more 7200.11 bricks, I suggest you STOP reading now and go buy your tickets or enter some contests or whatever! the odds mentioned might just be true....
  5. this will work even if the hard disk is not detected in BIOS??? --> Ok, I just tried. Mine's not showing up in BIOS and it's showing BUSY as well in this victoria utility, and DRDY and DRSC is lighted up too (BLUE). I tried without the faulty disk connected and I don't see any of the BUSY status lighted up.
  6. hi tony, these 2 threads has the details on how to fix this - IF AND ONLY IF your hard disk is suffering from this BSY and 0 LBA problem. http://www.msfn.org/board/index.php?showtopic=128807 http://www.msfn.org/board/index.php?showtopic=129263 You'll need to get those RS232 components to connect to your hard disk to check. Good luck!
  7. dlethe, few things that i'd like to point out: 1. majority of people here ARE those affected by this problem. that means working today, reboot, and it goes poof. 2. majority of the people here, when contacting Seagate, was told that there were no problems and to send in the drive for RMA. for data recovery please pay. it has since changed, as seagate is now admitting a problem with the hard disk and has asked people to update firmware and contact them for free recovery (incidentally, has anyone actually got their drives repaired for FREE??) 3. it doesn't matter if the problem affect hundreds or thousands or millions of hard disks. what matters is we have 100+ people from all over the world reporting this problem. we are not even talking about those who just RMA-ed their drives thinking it's a 'real' hardware fault. i personally know a friend who just RMA-ed the drive didn't expecting it to be a firmware problem. i agree that 100+ is very small, but the fact that it happened around the same time, plus there must be tons of people out there who just RMA-ed or returned the drives (see news about how certain stores are CLEARING OUT the 7200.11 with deep discounts??) so the 100+ could be just the tip of the iceberg. no one will ever know exactly how many disks were affected, except seagate themselves and i'm 100% sure they will NEVER disclose that info. 4. for you to come in here and defend seagate, it's just plain stupid - especially if you are not paid by them, and you are disclosing your info and business. please do yourself and your future paychecks a favour, and stop coming in here to defend Seagate. NO ONE here has any good opinions of seagate after how they dealt with us and banned us from their forums. 5. if you wish to defend seagate, i suggest you do it in your storagesecrets AND believe me when i say this - do it in the seagate forums. not only will people be more receptive to you, the seagate moderators would probably love you to death. 6. your statements about none of the other major vendors making press releases - don't you think if they really encounter this problem, it will be much better for them to settle this quietly with seagate. why would they want to make a big fuss out of this and THREATEN their own PC/notebook sales? you think people will buy HP/Dell/Apple/<insert whatever brand name here> if that company went public to complain about Seagate OEM disks which they use in their PC/notebooks giving THIS problem? 7. also, do you know which pc/notebook vendors are using the 7200.11 F/W SD15 in their products?? how do you know that they are using this 7200.11 problem batch or a more stable 7200.10 batches? if they are not using 7200.11 F/W SD15, don't you think that explains the lack of this problem with the major PC/notebook vendors?? 8. your statement about 2400 hours use per year - i can fully accept it if the disks start to show more bad sectors, or start to have read/write problems when they are used beyond the 2400 hours but for it to just disappear on next reboot??? surely that 2400 hours has got nothing to do with this problem. besides, 2400 hours is equal to 100 days. we have people whose hard disks failed LESS than 100 days. still a valid point then?? just believe me when i say this - i don't see why anyone would disclose their identify and company, and come out to defend seagate with no clear benefits to themself/their company. as someone mentioned before, you are just giving yourself and your company a black eye by doing that.
  8. Great, you are big dog I guess. So you would be well equipped to understand that at least 100+ failures (working fine - reboot - bam! it disappears) around the same time just cannot be a hardware problem. it's only the tip of the iceberg, as you've mentioned - many others may have just RMAed the drives. Those who came here made the biggest mistake any user can make - placing important data on a hard disk that is not RAID protected and with no backups. That I admit is my problem. But also do understand that they biggest problem we have with Seagate is how they handled this - arrogantly censoring our threads/messages and just denying the problem despite many people hitting the same problem around the same time. You credentials looked solid, so stop spoiling it by defending Seagate's actions of deleting threads and how they handled this. I am from the computing industry as well, and I am fully aware that there is no firmware with bugs, no hardware that does not fail. But I am also very very aware that customer service is also very important, although not legally required by Seagate.
  9. dlethe, are you someone with interests in seagate? or a data recovery person who does not want to see people fix their own hard disk of this stupid problem? do you know how this thread started? this thread is what it is today, because numerous people have encountered this problem: 1. hard disk working fine 2. shutdown pc 3. with no apparent damage to any other components (ruling out electrical surges) and no physical damage to the hard disk, the hard disks totally disappears from the BIOS From a few people reporting the exact same symptoms as above, to now a long list of people (look here http://www.msfn.org/board/index.php?showtopic=128514) and even more people reporting success in unlocking their hard disks using the methods posted in here - you come in here to question whether we have diagnosed our problems correctly and start defending seagate?? tell me, if it's a hardware problem - why is it that so many hard disks 'fail' in/around december? are you AlanM or BradC in disguise??
  10. Hyped all out of proportion?? I don't think so. Do you know how many people have ended up spending their own $$ to fix this **** problem? How are they going to compensate these people? This is a serious failure in Seagate's QC and they way they handled it earlier is downright unacceptable in terms of customer service. I know, people will say it is customer responsibility to ensure data backup, etc etc. I agree with that. However, I will NOT accept my data being unavailable due to some firmware/test defect in their manufacturing process. I accept hardware failures, but not this as this is clearly a breakdown in their process or human negligence (if someone was manning that test machine). So now, they are providing analysis on what happened. I don't even want to know - to me, all I want to know is how Seagate is going to fix my hard disk for me for FREE . How many people have actually received details on that free recovery? I've contacted them but have not got an email reply yet so I am waiting. How am I to know that the next Seagate hard disk will not be subjected to this same problem? How do you expect customers to continue to believe in this company's products? Everyone is p***ed off at the way they handled this problem - denying it and arrogantly asking customers to send in their drive for RMA OR expensive (read=thousands $$$) data recovery services is NOT the way to go for this sort of problem. Admitting it early and telling customers that they are working on a plan to assist customers should have been the way to go.
  11. Craig, If you are in UK, you can try this too (the seller is in UK): http://cgi.ebay.co.uk/MAX232-RS232-to-TTL-...%3A1|240%3A1318 I've ordered one, and am waiting for it to arrive. Numerous people have confirmed the fix works. After you've fixed your hard disk, I would suggest deferring the firmware update till Seagate pull themselves together and release a PROPER firmware. Otherwise you may brick your hard disk again.
  12. Dude, you are not the first and certainly not the last. Why do you think the Seagate trouble thread here has hit 100k views? It was just 20k not too long ago. I was banned too for 'speaking up' too much. Doesn't really matter, to h**l with Seagate. I will never buy a single product of theirs anymore. To answer your question: What is worse: crappy product or crappy customer support? A crappy product can be salvaged via excellent customer support. But no product in the world will survive crappy customer support. It's about human emotions, about understanding what the other person (aka customer) is feeling and how they can help.
  13. Slightly off topic here, this incident has gotten me spooked and I'm looking to get an external hard disk to backup my data. Is anyone using Buffalo Mini Station? http://www.buffalo-technology.com/products...ation-turbousb/ Any problems with it? I can't find any info on what hard disk lies inside, I don't want another shocker to find out it's a Seagate!!!
  14. Gradius, This is not true. After RMA, you get 90 days or the balance of your 5 year warranty, whichever is the greater value. Go to seagate website and look for "Seagate Technology Limited Consumer Warranty" "What Will Seagate Do? If Seagate authorizes a product to be returned to Seagate or an authorized service provider, Seagate will replace the drive without charge with a functionally equivalent replacement product. Seagate may replace your product with a product that was previously used, repaired and tested to meet Seagate specifications. Seagate will pay to ship the replacement drive to you. By sending product for replacement, ownership of the original product will be transferred to Seagate. Seagate will not return original drives to consumers. Data recovery is not covered under this warranty and is not part of the repair or exchange process. If you would like data recovery performed on your drive, it is available from Seagate as a separate service for an additional charge. Seagate warrants that repaired or replaced products are covered for the greater of either the remainder of the original product warranty or 90 days." I don't like Seagate now, but yet I wouldn't put them down this way
  15. For those interested in lawsuits.... http://www.kbklawfirm.com/seagate/index.php I just submited my details (not real details of course) to see what they are offering.
  16. why don't you use seatools to check or try with another utility to double check?
  17. selina, most of us know about your hd doctor already. we did our research. there is really no need for you to spam this with an advertorial message. you should also know that most of us here are home users, who spent no more than USD100 for the hard disk. and all we need to fix is one stupid seagate firmware problem and it's quite ridiculous to expect all of us to buy the hd doctor for 5x the amount we spent for the hard disk, and even more ridiculous when recovery companies quote us USD250 upwards to fix this. what you could have done is let us know which of your customers have this hd doctor in the different regions you've seen here (UK, Toronto, US, Singapore, Malaysia) and give them a hint to come here and offer their services. If they offer to fix this at a reasonable cost, e.g. less than USD100, I bet you that they would have gotten heck a lot of customers and business. however, i can understand it may not be in your own interests as it will not generate more sales for you. your company has done seagate 7200.11 customers worldwide a service though, as you managed to fix this problem. however, it's unfortunate that i cannot find any company using your product in Malaysia to fix this for me, and I certainly will not pay USD500 just to use the HD doctor ONCE. thank you.
  18. Finally we are seeing Seagate admit this. I think AlanM and BradC from the Seagate forums owe us an apology for censoring our discussions!!! Very very stupid of them to do that, when they can utilize our comments and contact us to find out more for damage control instead of shutting us. A good lesson for people in Seagate. In any case, regardless of what happens, I'm never going to buy another Seagate anymore. This episode is just too bad for customer experience. I've also asked them if they will compensate us for those who have actually bought the third party utility to fix our hard disks while waiting for them to actually admit fault and now offer free data recovery services.
  19. Dskbrk, Correct, because what we know so far is : 1. To resolve BSY, you need to disconnect PCB from HDA and issue some commands via the terminal connection. What's why the website say follow the instructions given. You need to unscrew the PCB, and reattach it at one point for this fix. 2. For the 0 LBA, all three Salvation Data, Ace Labs and now this one can be fixed with just one mouse click (with the Ace Labs, one click will resolve both issues!!) so it's most certainly some sequence of commands sent to the hard disk. If you look at the Ace Labs PC3000 video, based on the outputs we can probably guess some of the steps (I remember seeing smart erase, and g-list) but the problem now is finding out which commands to send without permanently wiping out all data on the hard disk. I believe that fatlip and pichi are the ones making most progress for #2.
  20. How the heck did you find this!! Anyway it looks like you need to purchase it and 1500 Renminbi is about USD211 or slightly less than half price of the HD Doctor. Maybe another option... but you need to have the com terminals. The HD Doctor comes with the hardware necessary to connect, so no need to get com terminals separately. Good find! It's amazing what we can find/achieve via the Internet! Really cool, anyway... translation: http://translate.google.com/translate?prev...history_state0=
  21. Has anyone noticed that the lower capacity 7200.11s does not seem to be affected by this problem? Or at least not listed in our listing in the other thread. ST3500320AS = 7200.11 500GB ST31000340AS = 7200.11 1TB ST3750630AS = 7200.11 750GB http://www.seagate.com/www/en-us/products/...racuda_7200.11/ No 320GBs were reported yet, and no 1.5TBs reported yet either...... hmmm
  22. I don't think any of us can give you the update, even if we have purchased it. That could be violation of copyright. The restore shop should just download the update themselves. See my earlier reply to you on this: http://www.msfn.org/board/index.php?showto...mp;#entry825909
  23. Well, make sure you have backups! That's one of the reason we are trying to make this thread well known and easily searched. So that any owners of this model can be forewarned and don't end up like some of us here with personal data stuck in the 'unresponding' drive.
  24. whoa timha, relax dude. we are all in the same boat, so no need to get too worked up with one another. let's continue to focus on solving this and we can all say goodbye to seagate forever. I don't buy your theory; they lose far far much more knowingly shipping a defective product. Laz, u ignorant b***h i personally think they knew a year ago ,, worst yet they definitely knew before shipping out 1T and 1.5T , wait until all those poor saps poor all their 80gb's,60gb,100gb and combine them into the big one's , and then blammo....it will be ugly....sorry for calling you a b***h but dont ever assume, just look at chronological events...

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