PeaceByJesus

Thanks MSFN Addict for your efforts to help. i did try that R171788.exe file last week but it would not install on my E520, and the two updates KB937287 and KB938371 are installed, and it would not install prior to the KB937287 or after. I received a another email Monday from the Microsoft Windows Support Professional 1. Restart your computer and start pressing the F8 key on your keyboard. On a computer that is configured for booting to multiple operating systems, you can press the F8 key when you see the boot menu. 2. When the Windows Advanced Options menu appears, select Safe Mode, and then press Enter. 3. Log onto Windows by using the Administrator account or any user account with the Administrator privileges. NOTE: In Safe Mode, your system display and Desktop will look and perform differently than in Normal Mode. This is only temporary. To return the system back to Normal Mode, we can simply restart the computer. Step 3: Use the System File Checker (SFC) ================================= 1. Click Start, type "cmd" (without the quote) in the Start Search bar, right-click cmd.exe and click run as administrator. 2. Input the following commands and press Enter after each line. sfc /purgecache sfc /scannow Note: There is a SPACE between "SFC" and "/Scannow", "/Purgecache". This command will take several minutes to complete. Step 4: Windows Vista Memory Diagnostic Tool ================================ 1. Click the Start Button, and then type "memory" (without quote marks) in the Start Search box. 2. At the top of the Results box, click Memory Diagnostics Tool. 3. When the tool opens, click Restart Now and Check Problems. The computer restarts and the diagnostic program starts. Please let me know if any error is detected by the above steps. ==================== Both procedures were done, although i had to run the Memory Diagnostic from the .iso as it could not run at boot (others have this problem, likely to do with dual booting). No errors were found, and SP1 still will not run. I also have tried running it with just basic services, and my XP drive unplugged, or with audio uninstalled and disabled in the bios, and SP1 is still a no go. i could reinstall Vista, as the whole c partition is recently backed up, but i am not sure that would do it. I'll wait to see what the Windows techie can suggest. Meanwhile i use XP most of the time, as i find it faster. Thanks for any suggestions.

Hi, i am new here. I suspect it may have to do with more than the sound card. I cannot install the SP1 either on my Dell E520 with Vista HB. The only offending file is the Sigmatel driver, which was 6.10.0.5290 and is now 6.10.0.5515 (R173209 driver). I have downloaded the stand alone SP1 file twice and from windows update once, but when i run it the license dialog box comes up and the text goes past the margins (you cannot expand the box) and you cannot scroll sideways, nor is there any "I Agree box" at the end. Changing Screen resolutions do not help. The text ends with "EULAID:VistaSP1_R1.0_Upgrade_RTL_en-US." NEXT is not available to click. This happens even in Safe Mode, and with all audio drivers deleted (recycle bin) and disabled in the BIOS. And even after disconnecting the drive with XP on it (dual boot). I cannot remove the sound card as it is part of the mobo. I have no other offending drivers according to the MS list, or strange hardware, and all other available needed updates from Dell or MS are installed. The free MS support did suggest doing this: Input the following commands in the DOS Prompt window and press ENTER at the end of each line: REG ADD HKLM\COMPONENTS /V STORECORRUPTTIMESTAMP /T REG_SZ /D "0" /F REG DELETE HKLM\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\CHECKSUR\ CheckSUR tool for Windows Vista 32-bit http://download.microsoft.com/download/5/0...B947821-x86.msu Double click on the downloaded file to run the CheckSUR tool and restart the computer to check the results. If the issue persists, please help to collect the CheckSUR.log file for further research: This resulted in SP1 being offered thru Windows update, but it still cannot run past the license box. Still waiting on another reply.