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twinbytes

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About twinbytes

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    support@twinbytes.ca
  • Website URL
    http://www.twinbytes.ca

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  • OS
    Windows 10 x64
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  1. In an effort to figure out what slides are the culprit in a massive 300 slides PowerPoint presentation, we found instructions as linked below to save the slides to a library. However, When following the instructions, there is no such option to "Publish Slides". Does anyone know why this feature may not exist? Alternatively maybe you have another solution how we can find which is the largest slide which is what we really are trying to find out? https://www.dummies.com/software/microsoft-office/powerpoint/how-to-save-slides-to-a-library-in-powerpoint-2016/ Thanks in advance.
  2. well, persistence pays off. After trying so many different things without success I found something that worked. I uninstalled the 32bit version of Office 2016, installed the 64bit version, it still didn't work with rebuilding the index and the Mail icon in Control Panel couldn't find application. I then did the repair online option which fixed the mail icon in control panel and then when I did the index rebuild it is now indexing a whole lot more than it had previously which tells me it's including Outlook now. not sure why I had to do the online repair after a fresh install of the 64bit Office, but that was key. Then finally executing one more final rebuild of the index. Hope this helps others that are as lost as I was for hours.
  3. I have a new install of Office 2016 with Windows 10 and Outlook will not search. It says 0 files remaining to index. I tried rebuilding the index and it indexing the computer files but doesn't seem to index Outlook at all. Outlook was not included in the list of items to index originally until I repair installed Office 2016, and then I tried rebuilding the index again but still it does not search in Outlook. I tried a new PST file incase it was corrupted and that didn't make a difference. It's a new computer and never seemed to work. What am I missing here?
  4. I decided to search using different key terms and I found my answer here: https://technet.microsoft.com/en-us/library/cc772354(v=ws.11).aspx Hope it helps someone else.
  5. There must be a way to delete an encryption key that was created on a computer. I know I can decrypt files while the key still exists, but please read carefully my unique situation. I had to recover data for a customer who had encrypted files, I need to install the encryption key on my computer temporarily to recover the data off there and onto a USB drive so it can then transfer to their freshly installed Windows on their computer. I don't want to keep their encryption key on my computer so I want to know how to remove the key from my Windows 10 pro. Thanks in advance.
  6. What is the Maximum number of IMAP accounts Outlook can successfully support in Outlook 2010 and 2016? I have a couple computers and one of them has 15 IMAP accounts and 3 accounts now are not receiving emails in the Inbox. We tried deleting the OST file, recreating the account and ensuring no filters in place. It syncs the Sent Items no problem but nothing in the Inbox and so I'm thinking maybe we are pushing the limits of Outlook but I can't find documentation on this anywhere. Can someone please confirm what the limits are for IMAP?
  7. Here's the issue When going to Word 2010 starting an envelope, we click the Address Book icon to view addresses from Outlook. It is completely empty. If we check Outlook, it has all the addresses and works fine. We just can't see the address book in Word to do envelopes. Here's what we are using: Windows 10 Home 64bit (Brand new computer - 1 week old) Office Home and Business 2010 What we've tried with no success. We created a new Outlook profile. We created a new PST file and imported the address book into that new PST file. We tried with Outlook open and closed. Other software same as previous computer which worked fine. It never worked on this new computer. I hope someone has a suggestion that might work?
  8. Sorry but that's where the "Rebuild" function is that I said I already tried. Any other ideas?
  9. Initially the problem was Outlook wouldn't index files, there were a few files indexed in the Indexing Options, so we rebuilt the index and now it's at 0 items indexed and won't index anything on the computer. It's a Windows 7 computer. I've tried several things to no avail! I've checked many forums and did my own commons sense troubleshooting to find no solution still. Here's what I've tried so far. Rebuilding index Select new indexing location (won't seem to accept new location) sfc /scannow Restarting windows search service. Reset the registry key "SetupCompletedSuccessfully" to 0. Deleted the file C:\ProgramData\Microsoft\Search\Data\Applications\Windows\Windows.edb Restarting the service and computer after each attempt. As a last resort Tweaking.com ran through all steps and still unresolved. A fresh install of Windows is not a viable option and the lazy way out which we don't want to do. Are there any suggestions I haven't tried here someone knows of?
  10. I just figured out the solution myself. Sorry xpclient but it turns out there were a couple Windows 7 clients with the same issue. The problem was Outlook 2010 update KB3203467. I tried many fixes before I found I had to do the following fix and must be done in this order as it doesn't work otherwise. It's important to stop it from reinstalling this update once it's removed. Open Advanced Windows update settings (Details depend on what version of Windows you have). Uncheck "Give me updates for other Microsoft products when I update Windows". Also in Advanced update settings if it shows another option checked for "give me recommended updates the same way I receive important updates", uncheck that too. We basically just want critical/important updates only. Uninstall KB3203467 update Reboot Go to Indexing options in the Control panel and Rebuild the Index. Once Index rebuilt, go to Outlook and try a search, it may also show it is incomplete indexing but the numbers should start counting down for remaining items to be indexed. Once the number hits "0 items remaining to be reindexed" your searches should work properly now. I've done this successfully on 3 computers so far and 7 more to go.
  11. After a windows 10 update 10.0.14393 Outlook 2010 won't search anymore. one computer is stuck saying indexing incomplete. Another showed completing indexing but still doesn't search properly consistently. There are a dozen computers in this organization that just did the updates automatically and searches stopped; so this is not just one computer. Ofcourse it's urgent too. As a temporarily solution we are doing a system restore, but ultimately the update will install again. There seems to be a bug with this update and we need a solution. Searches for emails we know exist sometimes highlight but show other irrelevant emails. Some don't show anything and one search seemed to work as expected. Is there another solution besides system restore? Do we have to wait for Microsoft to address this issue?
  12. Since the failing hard drive was successfully cloned to a new hard drive and working great, it has one problem. Every other time we boot the computer it won't login. It goes to the login prompt, it won't accept facial recognition, it won't accept the pin and it's not the NumLock as some suggested in other posts because we even tried the numbers at the top of the keyboard. Rebooting a second time allows login. Does anyone know what could be wrong here?
  13. I have a client with a Windows SBS 2011 Standard Server running Exchange 2010 and we are having problems downloading some email. There are two sets of error messages and one is to do with the size of the emails which I can see stuck in webmail from the host provider but won't download into the Exchange Server. The other error is unknown failures. I've made adjustments to the size via instructions I found but it's not registering the changes I've increased to 50MB allowed download. Below are the error messages ERROR 1 One or more messages (7) were left in the '****@******.ca' account on the POP3 server 'mail.********.ca' because they are larger than the maximum acceptable message size (the largest message is 34369177 bytes). You can either connect to the POP3 account and retrieve or delete the messages manually, or increase the maximum acceptable message size in Exchange Server. ERROR 2 Because of transient or unknown failures, one or more messages (41) could not be delivered to '*******@********.ca' on the SMTP server 'localhost'. The messages will be left on the POP3 server. If these failures continue to occur, you can either connect to the POP3 account and retrieve or delete the messages manually, or resolve the problem causing the errors. For more information, see the log file at "C:\Program Files\Windows Small Business Server\Logs\pop3connector\pop3service.log".
  14. Thanks guys. Reinstalling the wireless driver actually fixed the problem. It's strange that with the wireless driver it worked at 3 different wireless hotspots no problem. It just crashes at his house. With the latest update to the wireless driver it is working fine at his house now.
  15. You were guessing??? lmao!!! The computer was rebuilt before my original post as assuming this was part of the issue along with some other weird stuff. Rebuilding the computer including all new drivers for everything didn't help. He does have the computer working at yet another location as is. He has his son coming over in the next few days to see how his laptop works at his place, and I'm probably bringing my laptop soon also to try at his house to see how my laptop behaves there. I'll let you know once we try these other things and check his event logs, etc.
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