LOL thats the thing we are not paying got them to access the OS (also the continuous comments about incompatibility really annoy me for a LAN not testing at least a month before hand is LAN SUICIDE!!!!!) we pay $2000 for SmartLaunch for them to be using (its a shell in itself on top of windows hence nLite to remove all the crap that is NOT needed or wanted) additionally, the great thing is all PC's specs are the same, after a windows install instead of installing on every other PC we will use a tool like ghost or the frozen software to just completely make a copy (games not installed as that would require continuous key changes) So again, User no using the WINOS GUI so remove everything there, not using any other programs then the Games and Smart Launch so take everything not needed is my point, additionally an company who hires a tech who has to call M$ for help cannot call themselves a tech... I mean seriously if a problem arises and you cannot google it or figure it out yourself then you REALLY should not be working for a BIG Corp.