Weird keyboard issue

[CptMurphy]

So check it out. I have a user who bought this new Fellowes ergonomic keyboard. This keyboard is plugged into a laptop via a docking station. BTW, the laptop is a D600 with the latest bios. So here's what I have done:

Made sure the BIOS has USB emulation turned on

Plugged in another USB keyboard and that works fine on boot up

Plugged the keyboard in question on a different machine and it works fine on boot up

Tried using a USB->PS/2 converter but it was for a mouse so I'll have to find a keyboard converter as I've heard the pin outs may be different

The EU had a normal PS/2 mouse that also worked fine

Plugged in the keyboard directly to the laptop, undocked; same problem.

The keyboard works fine when in windows. The issue is that we have an encryption program that runs on boot up that requires the user to enter some login info. But it's also a problem that it wont even let me into the BIOS menu.

So, what do you guys think?