packet loss

[dirtwarrior]

I used to have comcast internet rated at 6 mb. It was fast and had no issues. To save money I went to windstream rated at 2.5 mb. I use no router but it seems I experience packet loss. I know this because when I called windstream helpdesk they told me.

Is packet loss on my end or theres? What is packet loss? Is it fixable?

[cluberti]

Well, the "what is" is easily answered here. As to whether or not it's you or your ISP, I'd say your ISP - you didn't have the problem with the previous ISP, so "you" stayed the same, and the ISP changed. Logic dictates that, at least from a troubleshooting perspective, you should start by looking at the ISP and work from there. And to the "fixable" question, unless you can pin the tail on your ISP's donkey, and they're actually interested in working with you to gather network traces of the issue, probably not (at least not anything that you can do on your end. likely).

I'd say that you should consider whether or not saving some cash is worth getting a poorer internet connection experience - if not, go back to the other ISP that you did not have the problems with. If money is the driving factor, perhaps you will have to learn to work around the packet loss or learn to live with it. Push their support to determine where the source of the problem is - if they don't, you're out of luck.

[dirtwarrior]

I had to sign with windstream for a year. I am going back with comcast when that year is up. In june.