OPERATION FAILED error in Outlook 02

[mitchgo]

I'm having a weird problem with Outlook 2002 i was wondering

if any of you have any advice for. (I'm talking Outlook, not Outlook Express.)

For four years i ran this program on a Dell with no issues. recently

we bought an HP laptop Pavillion and installed Office 02. No problems

for the first month.

After a reboot one day i opened Outlook. it seemed to not be sending

or receiving. I hit "send receive" button and got "OPERATION FAILED!"

pop up error. I hit "new message" button and got "NOT IMPLEMENTED!"

error pop up. Trying to access user accounts etc all got the NOT IMPLEMENTED

error.

I still have my Office 02 discs, so i popped in disc one. I didn't wanna reinstall

so i just hit the "repair" feature. It went through, seemed to repair a few things,

I reopened Outlook...it was fine.

Except NOW...every third or fourth reboot the same thing occurs. I get the OPERATION

FAILED pop up and i have to run the repair feature from the install disc. It works

every time, but somehow some settings keep getting wiped out.

Any idea how to fix this? I could download the Service Pak for office 02 but

this issue isn't listed as one of the fixes. I could try "reinstall" for all of Office

02 but am concerned it will wipe out all my account settings (i have them documented

but I worry about my earthlink settings...they seem fussy!).

Anyone have any ideas? i have a workaround (the repair disc) but frankly

this issue is driving me crazy.

Thanks!

MG

[vcpass]

Strange, this...

I had exactly the same problem a few weeks ago - Outlook '02, XP.

When I checked (Ctrl-Alt-Del, Processes) I saw that outlook.exe was featured twice, although not with the same number Mem Usage column.

Switched tabs to Applications, and there was only 1 mention.

Re-booted, and (on purpose) started Outlook, clicked Send/Receive - and got your error messages.

Checked the above again - 2 exe's running.

Before the next re-boot I disabled the send/receive settings (mine checks every 10 minutes or something) and then checked again....all OK this time - just the one process.

Conclusion was that for some reason best known to itself, the start-up process had tripped in twice, but if you then "interrupted" it by trying a send/receive, it fell over.....

Hopefully some help .....and Merry Christmas to you either way!

[mitchgo]

Before the next re-boot I disabled the send/receive settings (mine checks every 10 minutes or something) and then checked again....all OK this time - just the one process.

Conclusion was that for some reason best known to itself, the start-up process had tripped in twice, but if you then "interrupted" it by trying a send/receive, it fell over.....

Hopefully some help .....and Merry Christmas to you either way!

Thanks...now lemme see if i follow what you recommended.

Before next reboot, disable the send/receive function (i assume both the auto schedule and the "send immediately when connected" option...THEN reboot...THEN open outlook and re-enable the send/receive feature.

Do I have that sequence right?

MG

[vcpass]

Yup - correct.

What it doesn't explain, of course, is why there were "2 Outlooks" running in the first place, if you see what I mean....

Have you checked by A-C-D'ing?

Fingers crossed for you, but it certainly solved the problem on mine.

Good luck!