Remote Assistance

[bbbngowc]

Hello,

Is there a way that I can place a link on my local intranet site that users on my lan can click and it opens the request remote assistance page in windows xp?

[Takeshi]

Local intranet site meaning a webpage on a server? It needs scripting to open something on the local machine.

[bbbngowc]

Local intranet site meaning a webpage on a server? It needs scripting to open something on the local machine.

Yes that's precisely what I want to do. When a user goes to the local intranet site, they can go to the support area and click "Request Remote Assistance". This link should open the Remote Assistance on the XP Machine.

Any scripts on How to do this?

Edited October 18, 2006 by bbbngowc

[chilifrei64]

hcp://CN=Microsoft%20Corporation,L=Redmond,S=Washington,C=US/Remote%20Assistance/Escalation/Unsolicited/Unsolicitedrcui.htm

for this to work you need to have windows xp and the help and support service enabled.

[bbbngowc]

hcp://CN=Microsoft%20Corporation,L=Redmond,S=Washington,C=US/Remote%20Assistance/Escalation/Unsolicited/Unsolicitedrcui.htm

for this to work you need to have windows xp and the help and support service enabled.

Thanks but this is not it.

I've seen/used that hcp:// thing before. This opens a page so that one can put in an ip address and connect to a machine. I'm looking for a way to launch RA so a user can send an invitation to me for assistance.

User --> Me not Me --> User

Edited October 19, 2006 by bbbngowc

[bbbngowc]

Thanks for the replies.

Here's what I did to get it to work:

Set objShell=CreateObject("Wscript.Shell")

objShell.Run "cmd /c start hcp://CN=Microsoft%20Corporation,L=Redmond,S=Washington,C=US/Remote%20Assistance/Escalation/Common/rcscreen1.htm",0

This allows the user to click on a link and then "Invite" me to connect to their machine to assist them.