XP screen freezing, graphics controller problem?

[rrr]

Hi,

I'm a first time poster....

I have an HP Pavillion 510n, w/Celeron 1.2G, 512MB ram, running XP SP2, with all OS updates from MS update.

After about an hour of use, the screen and mouse will freeze. After ~1 minute, the screen will go black, and the machine will not respond. I then power it off (holding the power button down), and power back up. Most of the time I will get a "recovered from a serious problem" box on powerup. When I click the "send error to Microsoft" button, I get a web page (Online Crash Analysis page) saying that the problem is "likely due to a problem with the Intel graphics controller", and it gives a link to "go to Intel.com to get the fix". When I go to the link, there is nothing there about fixing the problem. I have an 82810E graphics controller and I updated the driver (to ver 6.7, 6.13.1.3196), thinking that this was the problem, but it still shows the problem.

Any idea what could be wrong?

thanks!

Edited August 20, 2006 by rrr

[LLXX]

i810 integrated graphics are usually quite reliable... they don't overheat like the higher performance cards.

I'm thinking this might be more of a processor overheating problem. Try cleaning the heatsink/fan.

[N1K]

It could be overheating, try to install some app which will monitor your processor temperature or troubleshoot hardware problems..

Can you see something in event log?

[rrr]

i810 integrated graphics are usually quite reliable... they don't overheat like the higher performance cards.

I'm thinking this might be more of a processor overheating problem. Try cleaning the heatsink/fan.

I doubt it. As soon as I turned on the machine this morning the problem occured (within 3 minutes). But I will see if cleaning it will help. Thanks for the idea!

It could be overheating, try to install some app which will monitor your processor temperature or troubleshoot hardware problems..

Can you see something in event log?

Yes, I see this in the event log:

Type: Error

Date: 8/20/2006

Time: 7:20:42

Source: System Error

Category: (102)

Event: 1003

Details of error:

Error code 1000008e, parameter1 c0000005, parameter2 804de798, parameter3 f27c5cf0, parameter4 00000000.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

0000: 53 79 73 74 65 6d 20 45 System E

0008: 72 72 6f 72 20 20 45 72 rror Er

0010: 72 6f 72 20 63 6f 64 65 ror code

0018: 20 31 30 30 30 30 30 38 1000008

0020: 65 20 20 50 61 72 61 6d e Param

0028: 65 74 65 72 73 20 63 30 eters c0

0030: 30 30 30 30 30 35 2c 20 000005,

0038: 38 30 34 64 65 37 39 38 804de798

0040: 2c 20 66 32 37 63 35 63 , f27c5c

0048: 66 30 2c 20 30 30 30 30 f0, 0000

0050: 30 30 30 30 0000

Lots of stuff at the above MS link... I doubt I have a virus, I just did a reinstall....

I'll also try the temp thing.

thanks!

It could be overheating, try to install some app which will monitor your processor temperature or troubleshoot hardware problems..

Can you see something in event log?

Yes, I see this event:

System error, category (102) Event: 1003

Error code 1000008e, parameter1 c0000005, parameter2 804de798, parameter3 f27c5cf0, parameter4 00000000.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

0000: 53 79 73 74 65 6d 20 45 System E

0008: 72 72 6f 72 20 20 45 72 rror Er

0010: 72 6f 72 20 63 6f 64 65 ror code

0018: 20 31 30 30 30 30 30 38 1000008

0020: 65 20 20 50 61 72 61 6d e Param

0028: 65 74 65 72 73 20 63 30 eters c0

0030: 30 30 30 30 30 35 2c 20 000005,

0038: 38 30 34 64 65 37 39 38 804de798

0040: 2c 20 66 32 37 63 35 63 , f27c5c

0048: 66 30 2c 20 30 30 30 30 f0, 0000

0050: 30 30 30 30 0000

[rrr]

It could be overheating, try to install some app which will monitor your processor temperature or troubleshoot hardware problems..

Can you see something in event log?

I installed the "SpeedFan 4.29" app, and the temps appear to be "good" (green check mark)

local temp=40C, remote temp=44C, HD0: 41C

Are these good numbers?

[LLXX]

The temperatures are fine.

Try removing all the video devices (in the Device Manager, view hidden devices) and reinstalling your driver.

http://downloadfinder.intel.com/scripts-df...al〈=eng

[rrr]

The temperatures are fine.

Try removing all the video devices (in the Device Manager, view hidden devices) and reinstalling your driver.

http://downloadfinder.intel.com/scripts-df...al〈=eng

Thanks! I did this, and have not had the problem since.