Remote Assistance Failed

[andsmith]

I have a shortcut, which I use to take remote control of client machines here at work. See Below:

%windir%\explorer.exe "hcp://CN=Microsoft%20Corporation,L=Redmond,S=Washington,C=US/Remote%20Assistance/Escalation/Unsolicited/Unsolicitedrcui.htm"

When I click it this morning to connect to someone's machine I got the error:

"Remote Assistance Failed, Please Try Again."

This was working yesterday. Only thing I know I've done to the machine is to install the MS upates release yesterday.

Recommendations?

Thanks,

Andrew

[nmX.Memnoch]

Recreate your shortcut with just hcp://CN=Microsoft%20Corporation,L=Redmond,S=Washington,C=US/Remote%20Assistance/Escalation/unsolicited/unsolicitedrcui.htm in the target (remove the %windir%\explorer.exe). You'll have to recreate it so that it'll make it a "New Internet Shortcut". I had the same issue when I tested it until I recreated it without the %windir%\explorer.exe.

[andsmith]

Sweet! Thanks, worked like a charm.

Andrew

[andsmith]

Ok I just did a clean install of my OS. I created this link like before. However now when I execute the link, I get the Help and Support Center window popping up. But it says this page can not be displayed.

Any suggestions?

Thanks,

Andrew