[Misc] - Help from Rafi - a Microsoft Online Representative

[patrick1paul]

I would really like to appreciate Rafi a Microsoft Online Customer Service Representative, who solved my problems in one single attempt. I really salute these kind of Microsoft Employees.

During course of knowing techinacl things i have experiened all support techs from DELL,HP, Gateway and Microsoft. I love Microsoft guys for helpming out, specially a assumed asian guy i belive ( RAFI ).

see the below e-mail response from the Microsoft guy (RAFI).

undefined

Hello Patrick,

>

>Thank you for contacting Microsoft Online Customer Service.

>

>I appreciate you for taking the time to write back to us and I also

>appreciate your patience regarding the issue.

>

>I understand from your e-mail that you wish to know

>1. How to delete the folder in particular date.

>2. How to speed up the access time of application.

>3. Difference between Windows 98 and Windows XP Home.

>4. How to secure computer from hackers. I realize the importance of the

>issue and look forward to assisting you today.

>

>As a Customer Service Representative, I can assist you with the support

>options available with your Microsoft product. However, I have taken the

>time to look through Internet and found a web site which may assist you:

>

>Please visit this link:

>http://windowsxp.mvps.org/wshdelfolder.htm

>

>Please note:The links in this message may lead to Non-Microsoft web sites.

>Microsoft provides 3rd party resources to help you find e- service and/or

>technical support resources. The information at these sites may change

>without notice. Microsoft is not responsible for the content at any 3rd

>party web sites and does not guarantee the accuracy of 3rd party

>information.

>

>To increase the speed of a program access, I would suggest you to clear

>files from "Prefetch" folder of your Windows XP, as Windows XP uses the

>"Prefetch technique" to load applications much faster than its

>predecessors. Using this feature the operating system gathers information

>about each program that you launch and stores that information in the

>\Windows\Prefetch folder. Then on subsequent restarts, Windows XP uses the

>information in the Prefetch folder to essentially preload parts of those

>programs at boot time. Thus, when you launch your application, it appears

>to load really fast.

>

>However, the Prefetch folder can accumulate too much information over time.

>This makes the operating system so busy loading bits and pieces of lots of

>applications into memory that it ends up slowing down the boot process. You

>can clean out the Prefetch folder at any time. I have listed the steps

>below:

>

>1. Click Start

>2. Click Run

>3. Type Prefetch

>4. Click Ok

>5. Press [Ctrl]A to select all the files.

>6. Press [Delete]

>

>As you use your system, Windows XP will rebuild the contents of the

>Prefetch folder.

>

>To compare Windows 98 with Windows XP, I have found a Microsoft Self-help

>web site which, may assist you:

>

>Please visit this link:

>http://www.microsoft.com/windowsxp/home/evaluation/whyupgrade/featurecomp.mspx

>

>http://www.microsoft.com/windowsxp/pro/evaluation/whyupgrade/wxpvswin98.mspx

>

>Patrick, for your convenience, I have researched Microsoft Resources and

>would like to inform you that there are three fairly simple steps that will

>help protect your computer from viruses and other malicious intruders. Use

>an Internet Firewall to put a barrier between your computer and hacker

>attacks. Make sure your operating system and other software are up to

>date. Ensure that you have up-to-date antivirus software installed.

>

>I would like you to know that Microsoft provides no-charge support for

>removal of Spyware and virus from Windows XP based computer.

>

>I hope the above information is helpful. If you have further questions,

>please do not hesitate to contact us.

>

>Thank you for using Microsoft products and services.

>

>Rafi

>Microsoft Online Customer Service Representative

>

>If you have any feedback about your Online Customer Service experience,

>please e-mail my manager, Abhijit Rao, at managers@microsoft.com

Title Edited - Please follow new posting rules from now on.

--Zxian

[InViSibLe Gr]

nice

btw take some time to read the forum rules

11. Please refrain from using CAPITALIZATIONS in the topic title or when participating in threads because they will not attract attention - instead it will annoy many of MSFN's members.