Installing scanner problem?

[the colonel]

Last my week old scanner a CanonN1240U stopped working (error message suggested a broken cable). This was not the case and after some preliminary investigations I thought the scanner was defunct and bought a replacement (Canon Lide 60).

After uninstalling the old version and software I installed the new scanner software and all was going splendidly with the following messages being received:

‘Found New Hardware’

‘Your hardware is installed and ready to use’

I also got a message saying the device can perform faster but on my fairly old machine I do not have any ‘Hi-Speed USB ports.

Unfortunately to my dismay, when I tried to scan my first pictures I got the following message headed by Scan Gear CS:

‘Cannot communicate with scanner. Cable may be disconnected or scanner may be turned off. Check status. Scanner driver will be closed.

After closing this message a further message was displayed under the header ‘Canoscan Toolbox: ‘Unable to open TWAIN source. Please check connection. Then restart toolbox’.

I have removed the software and re-installed on a couple of occasions but to no avail. Also when I have looked in the ‘Device Manager’ the scanner is not there? Does anybody know what the problem might be? I do not know if I have two good or bad scanners but suspect the problem maybe software related.

One other thing, the scanner came with two discs rather than one which it states in the instructions. Both are labelled ‘CanoScan Setup CD-Rom version 1.01 and one is labelled FB6-5351 and the other is identical apart from being called FB6-5352. I have tried both but still get the same error messages.

Advice, tips etc gratefully received!

the colonel

[jjstals]

Have you tried using an other USB port or plugging an other USB device into the port you are trying to use?

Think best will be to test the scanners on an other PC and then try an PCI USB2.0 card in yours.

What O/S are you using?

In Windows 2000 you can also try to go to add/remove hardware in control panel and uninstall your scanner and/or USB drivers there. Even if it is not listed in Device Manager, it will still be listed here and be on the pc for simular hardware to use.