Can't install certain applications

[JimmyW]

I'm setting up a new machine on which XP-SP2 is the OS. I've been able to install numerous programs, with the exception of cetain applications from one vendor. When I run the EXE setups, Starting Install Shield appears. Then, an error message pops up, indicating "InstallShield Wizard, Please do the following: Close any running programs, Empty your temporary folder, check Internet connection for Internet setups. Error code -6006." No other apps are running, and the temp folder is empty. Thanks very much for any help!

[Tripredacus]

Sorry to bump an old topic, but I am also experiencing this problem and there are no other topics about it.

In my particular case, I have 4 machines that I cannot install anything that uses an InstallShield installer. All 4 machines use the same image. This problem has likely been in the image since mid-August but we didn't catch it because we typically do not install programs into it. The reason I need to here is because we got a batch that includes a video card. I would like to try to resolve this as the image is provided by our customer and would add a considerable amount of time to our estimated ship date.

This is a Windows XP Pro SP2 with all updates possible (critical) without installing Service Pack 3. I am going to leave out the hardware on this one as this does not affect the same hardware using different images.

Possible solutions have been tried with no result:

- rename/delete c:\program files\common files\installshield\professional\runtime\IsProBE.tlb

- delete all files and folders in c:\documents and settings\%USERPROFILE%\Local Settings\Temp

- full pass using Memtest x86 v3.3 (PASSED)

Error being reported: InstallShield error -6006

Applications attempting to be installed: nVidia GeForce driver package 175.16 and 175.19, also nVidia driver located on CD-ROM that comes with the video card.

Sources tried for Applications: Network Share, Desktop, CD-ROM

Any other suggestions would be great.

RESOLVED

This issue was caused by a virus being installed in the image. It fortunately has not propogated to the rest of our network. One of the functions of the virus was to change file permissions and block write access to select folders. At least one of these folders was one in which the InstallShield Engine was attempting to write to, thus generating the error.

Edited September 11, 2008 by Tripredacus