**leaked** Rogers Sales - Info On Cap

[dl0711]

NOTE: that you will see in the Photos above and the Post below

Each reoccurrence documented by Rogers will result in an escalated stage. Three occurrences within a 12 month

period will lead to a termination of Internet services.

Stage 1: Notification Letter and Email sent to subscriber

Stage 2: Temporary Suspension of modem connectivity. Customer will need to call and speak with Technical Support Tier 2 Before being reinstated.

Stage 3: Termination of Internet Services without option for reactivation for 1 year

But can they really do Stage 3: Termination of Internet Services without option for reactivation for 1 year? For the users who paid for the Modem. If so that’s just wrong

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SURFING WEB PAGES

(An average Web page weighs in at about: 40KB)

Visit 1,536,000 Web Pages in a month

Visit 51,200 Web Pages each day

Visit 36 Web Pages each minute, 24 hours a day for a month

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Again, Rogers shows their complete and total lack of knowledge of the industry.

Their own www.rogers.com web page contains more than 171K of graphic files and HTML. Yet, we're supposed to log in there and check out our usage.

They're out of touch with reality.

+++++++++++

Sales Central | Cable/Internet Bulletins | Monthly Bandwidth Limits for Rogers Yahoo! H... Page 1 of 4

o

ROGERS

WIRELESS

Start Date: February 15, 2005 End Date: Ongoing Regions: Ontario and NB Reference #C2005-03-02

Monthly Bandwidth Limits for Rogers Yahoo! Hi-Speed Internet

Monthly Bandwidth Limits to be Announced on February 15, 2005 for Rogers Yahoo! Hi-Speed Internet

On Tuesday, February 15, 2005, Rogers will be announcing a combined upload and download bandwidth limit of 60 Gigabytes (GB) per month for all Rogers Yahoo! Hi-Speed Internet Residential Tiers (including RBS Telecommuter and SOHO), effective March 17, 2005. This limit applies to customers in Ontario and New Brunswick . Newfoundland customers will not be affected until further notice.

Only a very small percentage of our subscribers that have extremely high usage will be affected. 60GB is a very generous limit which is approximately equal to the consumption of a typical customer in an entire year. The Usage Measurement Tool will allow those customers with extremely high levels of downloading or uploading to manage their service usage.

How will this program be announced?

On February 15, 2005 , the following will occur;

• An announcement of monthly bandwidth limits beginning on March 17, and the resulting changes to the Acceptable Use Pol

(AUP) will be made on http://www.rogershelp.com. Customers will have a minimum of 30 days notice from this

announcement before the limits begin for them.

• FAQs on Bandwidth Limits will be made available within www.rogers.com, and can be directly accessed by visiting

www.rogers.com/ums-faq

• A Usage Measurement Tool will be available for all residential customers on www.rogers.com that will provide their

cumulative usage consumption for the current and previous months. Note: The tool will not be available for Telecommuter a

SOHO customers at this time. These customers can call an RBS technical support agent to request their usage.

• Call Centres, eCare and Technical Support Call Centres will begin providing support in this program, using the appropriate

positioning required. Customer Usage Information will be also available in SGI for all Technical Support Representatives for

more detailed support inquiries.

• Approximately 1,000 residential customers with usage patterns that have exceeded 60GB in recent months will be sent an

email and surface mail communications informing them of the limit that will begin as of their first billing period / cycle begins

on or after March 17, 2005

• The media will be engaged by our Public Relations dept prior to launch to inform them of the announcement that will be mac

How will monthly limits be enforced?

• In order to ensure that customers have a minimum of 30 days notice before any usage consumption is counted towards the

limit, we have set the date of March 17 as of when we will begin applying the cap to all subscribers by billing cycle / period.

Therefore, for the customer's first new billing period / cycle that begins on or after March 17, all usage consumed will apply

towards the monthly limit.

• A 3-Stage Process will commence that is intended to address those subscribers that continue to exceed the monthly limit each

month. Each reoccurrence documented by Rogers will result in an escalated stage. Three occurrences within a 12 month

period will lead to a termination of Internet services.

Stage 1: Notification Letter and Email sent to subscriber

Stage 2: Temporary Suspension of modem connectivity. Customer will need to call and speak with Technical Support Tier 2

https://salescentral.rogers.com/En/salescen...p?ShopperID=j... 4/14/2005

Sales Central | Cable/Internet Bulletins | Monthly Bandwidth Limits for Rogers Yahoo! H... Page 2 of 4

Before being reinstated.

Stage 3: Termination of Internet Services without option for reactivation for 1 year

Key Positioning /FAQ's

Q: Why is Rogers implementing a monthly bandwidth activity limit?

A: In an effort to keep pace with the evolving Internet needs of our Rogers Yahoo! Hi-Speed Internet customers and to continue providing you with a fast and efficient service, we have implemented a combined upload and download bandwidth limit of 61,44 Megabytes (60 gigabytes) per month. This is a very generous limit which is approximately equal to the consumption of a typical customer in an entire year. This limit was announced on February 15 2005 and will take effect starting March 17, 2005 .

New Internet file sharing applications have had a dramatic impact on the way people use the available network capacity. It is Rogers ' responsibility to ensure that we can deliver the level of service our customers are expecting. This limit is one of the measures we are taking to address this issue.

To enable you to be informed about how much data you are using each month we have also introduced a Usage Measurement tool, to be available to all customers beginning February 15, 2005 .

Q: When does the limit come into effect for me?

A: The limit will come into effect for you on your first billing period that begins on or after March 17, 2005 . On February 15, a web based Usage Measurement tool will be available to all customers on the Rogers.com website. The Usage Measurement tool provides customers with detailed information on current and past transfer amounts.

To make the program easier for our customers, usage shown on the website is calculated by billing period rather than by calender< month. That means if your billing period starts on the 18th of each month, then the month measured by the tool will also start of the 18 th.

Q: How will the new limit affect me?

A : Our estimates indicate that a majority of our customers will be unaffected by this implementation as only a small percentage customers will consume in excess of 60 Gigabytes in a month. 60 Gigabytes is approximately equal to the amount of use a typical customer would use in a year.

Q: Will I be notified when I approach my monthly usage limit?

A: You will not be notified directly when you approach the monthly usage limit. However, you will have an opportunity to view your< usage online at any time by using the Usage Measurement tool when it becomes available on February 15, 2005 .

Q: How much is 61,440 Megabytes (60 gigabytes)?

61,440 Megabytes is what the average customer would use in an entire year.

Here is what could be done with the service on a monthly basis prior to going beyond the limit:

Note: The Usage Measurement tool measures in megabytes. If your use for a day is below 1 megabyte, no use will be recorded

SURFING WEB PAGES

(An average Web page weighs in at about: 40KB)

Visit 1,536,000 Web Pages in a month

Visit 51,200 Web Pages each day

Visit 36 Web Pages each minute, 24 hours a day for a month

https://salescentral.rogers.com/En/salescen...ulletins/HL2005 4/14/2005

Sales Central | Cable/Internet Bulletins | Monthly Bandwidth Limits for Rogers Yahoo! H... Page 3 of 4

EMAIL MESSAGES

(An average HTML Email message weighs in about: 10KB approximately, or 0.009765625 Megabytes)

Receive 6,291,465 Email messages in a month

Receive 209,715 Email messages each day

Receive 146 Email messages per minute, 24 hours a day for a month

ONLINE MOVIE TRAILERS

(An average super-high-quality movie trailer is about 50 Megabytes)

Download approximately 1,230 super-high-quality movie trailers in a month Download approximately 41 super-high-quality movie trailers each day

MP3 MUSIC FILES

(An average high-quality, 128Kilobit version MP3 file is about 5 Megabytes)

Download approximately 12,288 MP3s in a month Download approximately 410 MP3s each day

Download enough MP3s in a month to create 722 Audio CDs (assuming 17 songs per CD @5MB each) before you approach< the usage limit

If an entire month was spent downloading 60GB of Mp3s, it would take another month and a half to listen to all of them

ONLINE GAMING

(An average hour of online multi-player gaming uses about 30 Megabytes)

Play an online game 24 hours per day, every day (this would amount to less than half of the limit)

GAME DOWNLOAD

(The downloadable demo for Doom 3 is 473 Megabytes)

Download 4 copies of the Doom 3 demo each day

STREAMING MUSIC

(An average hour of streaming music at a bit rate 128 Kilobits per second uses about 56.25 Megabytes)

Listen to CD quality streaming music for 24 hours per day for an entire month and not reach 60GB

DIGITAL PHOTOS

(An average digital photo is approximately 0.25 MB)

Send approximately 245,760 digital photos via Email in a month

Send approximately 8,192 digital photos each day via Email

Q: WHAT IS THE USAGE MEASUREMENT TOOL?

A: The Usage Measurement tool is an online mechanism that will allow you to view the amount of cumulative data that you have transferred in a given month. You can view your usage online any time. The statistics will be updated on a daily basis to offer you< the maximum level of visibility for your usage. Additionally, the tool will allow you to view your usage history up to the past three

https://salescentral.rogersxom/En/salescent...p?ShopperID=j... 4/14/2005

[Vietfobster]

thank god i dont have rogers!!!

i love the capless sbc yahoo!!

[dl0711]

b4 anyone replys saying

60GB per month? Thats not a big deal...

i have 2 things to say

1.) You must not be a Gamer because if you was a Gamer then you would Know 60GB is LOW

2.) if your have VOIP then your VOIP will also use your usage

[Alanoll]

Games don't use 60GB a month. I AM a game, and it doesn't come anywhere close.

Xbox Live is the most bandwidth intensive one, and for february, only used roughly 8.9 GB. (it's routed through my computer)

[un4given1]

Oh come on... the only people who are going to hate this are the real warez junkies. Heck, even if you are into warez it would be easy to stay below that cap unless you are running a server. Of course, that's just speculation on my part

[un4given1]

But can they really do Stage 3: Termination of Internet Services without option for reactivation for 1 year? For the users who paid for the Modem. If so that’s just wrong

Doesn't stop them from taking your drivers license just because you bougth a new car...

Companies have guidelines. They don't have to offer you access. You pay for that access but on their terms. They are giving you 3 strikes... If you get one then just be smarter about your limits. If you get 2 then you might want to stop being stupid. If you get 3 then you deserve to lose your service. I don't think that's unfair.