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remote assistance "HELP"


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Posted

Trying to help my daughter with a problen using remote assistance.

We are both using winXP but although I can see her desktop I can't use my mouse to navigate.

Can anybody help


Posted

if you are controlling her desktop from a remote assistance request (rather than something was initiated by your pc)

You do need to specify somewhere, cant remember where, that the "helper" is allowed to control the mouse/keyboard. I think once you take control that the panel on the right handside should have something to do with this??

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