I have used Symantec Antivirus 9 Enterprise edition for a while now, but after I've installed WinXP SP2, an error message appears, saying:

Symantec Antivirus Auto-Protect Failed to Load

and everytime I try to enable the Auto Protection or restart windows, it gives me the same error message!

I've tried uninstalling windows, and it works fine with SP1, but the same thing happens when I installed SP2!

I've searched Symantec website for an error like that, but I didn't find any!

I've installed the most recent updates of the program, but things remain the same.

any ideas, please?

Have you tried re-installing SAV9 completely after the SP2 installation?

I think there's an update for SP2, here.

Have you tried re-installing SAV9 completely after the SP2 installation?

and yes Mazin, I've installed the update.

sure, that's the first thing that I've tried, but it didn't work.

By the way, while I'm installing the program, or the update, the error message appears when the program reaches the "STARTING SERVICES" part of the setup.

I think that there's something preventing the Auto-Protect service from starting. But I don't know which service could that be! I've checked each installed symantec service and make sure that they are all set to: Automatic.

I slipstreamed the MSP update into the main MSI. It installed and ran fine.

I slipstreamed the MSP update into the main MSI. It installed and ran fine.

Do you know what's the name of the Auto-Protect Service?

as I said before, I think that it's a service problem..

Hi

Try this

Uninstall SAV 9.x

Remove the rest of the installation with nonav or remove it manually

Go to www.symantec.com/search and enter this number

SAV client 2004040815592148

SAV ams server 2004040615394148

Make a slipstream of 9.01 with MP1, liveupdate and symevent and try again.

Go to msfn/SAV 9 - Symantec AntiVirus 9.0 to se how.