Hello fellow msfn-ers!

As the subject reads, I want to use RDC to connect to our end uers but instead of locking their machines out I want to them to see what I am doing, this way they 'learn' something instead of someone always doing the same procedure over-and-over-and-over again!

I dont know if I am posting this in the correct section or if this should go under server 2003 which is what our domain is running, but maybe someone can help me here.

thanks,

ceez

The tool you are looking for is msra.exe (Microsoft Remote Assistance) - it is designed for exactly what you describe.

Users can request assistance, or remote assisters can offer it.

So what you want is the "shadowing" option of remote desktop that is only available for server products. So if you're connecting in remote desktop on a desktop os , it isn't available. To use it, you need to use terminal server manager, then connect to the remote server then right click the wanted session and do "remote control".

Remote Assistance will handle this as previously mentioned, and it's behavior is configurable via Group Policy as well.