ken2000 Posted July 31, 2011 Share Posted July 31, 2011 Whenever i have 2 or more word documents open i can close them one by one without problem until the last document. Each time i close the last word 2003 progam i get this message"Microsoft Office has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available"After trying the same procedure for many times i manage to get the popup with a dumpfile notification.Running windbg i got this analysis. I don't know how to debug so anyone know what is causing the problem?Microsoft ® Windows Debugger Version 6.12.0002.633 AMD64Copyright © Microsoft Corporation. All rights reserved.Loading Dump File [C:\Sysinternal\WER37F4.tmp.hdmp]User Mini Dump File: Only registers, stack and portions of memory are availableSymbol search path is: srv*C:\Symbols\MsSymbols*http://msdl.microsoft.com/download/symbolsExecutable search path is: C:\imagesWindows 7 Version 7600 MP (4 procs) Free x86 compatibleProduct: WinNt, suite: SingleUserTSMachine Name:Debug session time: Sat Jul 30 14:44:07.000 2011 (UTC + 2:00)System Uptime: 0 days 1:27:37.374Process Uptime: 0 days 0:02:46.000....................................................................................................Loading unloaded module list...This dump file has an exception of interest stored in it.The stored exception information can be accessed via .ecxr.(1398.13e0): Access violation - code c0000005 (first/second chance not available)eax=00000000 ebx=00000000 ecx=003ae028 edx=0000ed7c esi=00000188 edi=0018d764eip=7752f861 esp=0018d71c ebp=0018d788 iopl=0 nv up ei pl nz na po nccs=0023 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00010202ntdll!ZwWaitForSingleObject+0x15:7752f861 83c404 add esp,4*** ERROR: Symbol file could not be found. Defaulted to export symbols for MSO.DLL -0:000> !analyze -v******************************************************************************** ** Exception Analysis ** *********************************************************************************** ERROR: Symbol file could not be found. Defaulted to export symbols for GDIPLUS.DLL -GetPageUrlData failed, server returned HTTP status 404URL requested: http://watson.microsoft.com/StageOne/WINWORD_EXE/11_0_8328_0/4c717ed1/unknown/0_0_0_0/bbbbbbb4/c0000005/00660069.htm?Retriage=1FAULTING_IP:+5010e200660069 ?? ???EXCEPTION_RECORD: ffffffff -- (.exr 0xffffffffffffffff)ExceptionAddress: 00660069 ExceptionCode: c0000005 (Access violation) ExceptionFlags: 00000000NumberParameters: 2 Parameter[0]: 00000000 Parameter[1]: 00660069Attempt to read from address 00660069DEFAULT_BUCKET_ID: BAD_INSTRUCTION_PTRPROCESS_NAME: WINWORD.EXEERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.EXCEPTION_PARAMETER1: 00000000EXCEPTION_PARAMETER2: 00660069READ_ADDRESS: 00660069FOLLOWUP_IP:WINWORD+5010e2305010e2 83257c72ad3000 and dword ptr [WINWORD!DllGetLCID+0x32e32 (30ad727c)],0FAILED_INSTRUCTION_ADDRESS:+5010e200660069 ?? ???MOD_LIST: <ANALYSIS/>NTGLOBALFLAG: 0APPLICATION_VERIFIER_FLAGS: 0FAULTING_THREAD: 000013e0PRIMARY_PROBLEM_CLASS: BAD_INSTRUCTION_PTRBUGCHECK_STR: APPLICATION_FAULT_BAD_INSTRUCTION_PTR_INVALID_POINTER_READLAST_CONTROL_TRANSFER: from 305010e2 to 00660069STACK_TEXT: WARNING: Frame IP not in any known module. Following frames may be wrong.0018f3c0 305010e2 003ae8f8 300d52d0 00000000 0x6600690018f838 76b06238 00150346 00000010 00000011 WINWORD+0x5010e20018f864 76b068ea 3002a119 00150346 00000010 user32!InternalCallWinProc+0x230018f8dc 76b07d31 00000000 3002a119 00150346 user32!UserCallWinProcCheckWow+0x1090018f93c 76b07dfa 3002a119 00000000 30aeea40 user32!DispatchMessageWorker+0x3bc0018f94c 3006b2b0 30aeea40 00000000 3006a517 user32!DispatchMessageW+0xf0018f958 3006a517 30aeea40 00280092 00280008 WINWORD+0x6b2b000000000 00000000 00000000 00000000 00000000 WINWORD+0x6a517STACK_COMMAND: ~0s; .ecxr ; kbSYMBOL_STACK_INDEX: 1SYMBOL_NAME: WINWORD+5010e2FOLLOWUP_NAME: MachineOwnerMODULE_NAME: WINWORDIMAGE_NAME: WINWORD.EXEDEBUG_FLR_IMAGE_TIMESTAMP: 4c717ed1FAILURE_BUCKET_ID: BAD_INSTRUCTION_PTR_c0000005_WINWORD.EXE!UnknownBUCKET_ID: APPLICATION_FAULT_BAD_INSTRUCTION_PTR_INVALID_POINTER_READ_BAD_IP_WINWORD+5010e2WATSON_STAGEONE_URL: http://watson.microsoft.com/StageOne/WINWORD_EXE/11_0_8328_0/4c717ed1/unknown/0_0_0_0/bbbbbbb4/c0000005/00660069.htm?Retriage=1Followup: MachineOwner---------stack dialogntdll!ZwWaitForSingleObject+0x15KERNELBASE!WaitForSingleObjectEx+0x98kernel32!WaitForSingleObjectExImplementation+0x75kernel32!WaitForSingleObject+0x12WARNING: Stack unwind information not available. Following frames may be wrong.MSO!MsoCrashMainThread+0xc02MSO!Ordinal2319+0xcdSystem specs: win 7 pro , 2,53 GHz processor, 4 GB memory and using MS Office 2003 Link to comment Share on other sites More sharing options...
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