ken2000

Whenever i have 2 or more word documents open i can close them one by one without problem until the last document. Each time i close the last word 2003 progam i get this message "Microsoft Office has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available" After trying the same procedure for many times i manage to get the popup with a dumpfile notification. Running windbg i got this analysis. I don't know how to debug so anyone know what is causing the problem? Microsoft ® Windows Debugger Version 6.12.0002.633 AMD64 Copyright © Microsoft Corporation. All rights reserved. Loading Dump File [C:\Sysinternal\WER37F4.tmp.hdmp] User Mini Dump File: Only registers, stack and portions of memory are available Symbol search path is: srv*C:\Symbols\MsSymbols*http://msdl.microsoft.com/download/symbols Executable search path is: C:\images Windows 7 Version 7600 MP (4 procs) Free x86 compatible Product: WinNt, suite: SingleUserTS Machine Name: Debug session time: Sat Jul 30 14:44:07.000 2011 (UTC + 2:00) System Uptime: 0 days 1:27:37.374 Process Uptime: 0 days 0:02:46.000 ................................................................ .................................... Loading unloaded module list ... This dump file has an exception of interest stored in it. The stored exception information can be accessed via .ecxr. (1398.13e0): Access violation - code c0000005 (first/second chance not available) eax=00000000 ebx=00000000 ecx=003ae028 edx=0000ed7c esi=00000188 edi=0018d764 eip=7752f861 esp=0018d71c ebp=0018d788 iopl=0 nv up ei pl nz na po nc cs=0023 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00010202 ntdll!ZwWaitForSingleObject+0x15: 7752f861 83c404 add esp,4 *** ERROR: Symbol file could not be found. Defaulted to export symbols for MSO.DLL - 0:000> !analyze -v ******************************************************************************* * * * Exception Analysis * * * ******************************************************************************* *** ERROR: Symbol file could not be found. Defaulted to export symbols for GDIPLUS.DLL - GetPageUrlData failed, server returned HTTP status 404 URL requested: http://watson.microsoft.com/StageOne/WINWORD_EXE/11_0_8328_0/4c717ed1/unknown/0_0_0_0/bbbbbbb4/c0000005/00660069.htm?Retriage=1 FAULTING_IP: +5010e2 00660069 ?? ??? EXCEPTION_RECORD: ffffffff -- (.exr 0xffffffffffffffff) ExceptionAddress: 00660069 ExceptionCode: c0000005 (Access violation) ExceptionFlags: 00000000 NumberParameters: 2 Parameter[0]: 00000000 Parameter[1]: 00660069 Attempt to read from address 00660069 DEFAULT_BUCKET_ID: BAD_INSTRUCTION_PTR PROCESS_NAME: WINWORD.EXE ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s. EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s. EXCEPTION_PARAMETER1: 00000000 EXCEPTION_PARAMETER2: 00660069 READ_ADDRESS: 00660069 FOLLOWUP_IP: WINWORD+5010e2 305010e2 83257c72ad3000 and dword ptr [WINWORD!DllGetLCID+0x32e32 (30ad727c)],0 FAILED_INSTRUCTION_ADDRESS: +5010e2 00660069 ?? ??? MOD_LIST: <ANALYSIS/> NTGLOBALFLAG: 0 APPLICATION_VERIFIER_FLAGS: 0 FAULTING_THREAD: 000013e0 PRIMARY_PROBLEM_CLASS: BAD_INSTRUCTION_PTR BUGCHECK_STR: APPLICATION_FAULT_BAD_INSTRUCTION_PTR_INVALID_POINTER_READ LAST_CONTROL_TRANSFER: from 305010e2 to 00660069 STACK_TEXT: WARNING: Frame IP not in any known module. Following frames may be wrong. 0018f3c0 305010e2 003ae8f8 300d52d0 00000000 0x660069 0018f838 76b06238 00150346 00000010 00000011 WINWORD+0x5010e2 0018f864 76b068ea 3002a119 00150346 00000010 user32!InternalCallWinProc+0x23 0018f8dc 76b07d31 00000000 3002a119 00150346 user32!UserCallWinProcCheckWow+0x109 0018f93c 76b07dfa 3002a119 00000000 30aeea40 user32!DispatchMessageWorker+0x3bc 0018f94c 3006b2b0 30aeea40 00000000 3006a517 user32!DispatchMessageW+0xf 0018f958 3006a517 30aeea40 00280092 00280008 WINWORD+0x6b2b0 00000000 00000000 00000000 00000000 00000000 WINWORD+0x6a517 STACK_COMMAND: ~0s; .ecxr ; kb SYMBOL_STACK_INDEX: 1 SYMBOL_NAME: WINWORD+5010e2 FOLLOWUP_NAME: MachineOwner MODULE_NAME: WINWORD IMAGE_NAME: WINWORD.EXE DEBUG_FLR_IMAGE_TIMESTAMP: 4c717ed1 FAILURE_BUCKET_ID: BAD_INSTRUCTION_PTR_c0000005_WINWORD.EXE!Unknown BUCKET_ID: APPLICATION_FAULT_BAD_INSTRUCTION_PTR_INVALID_POINTER_READ_BAD_IP_WINWORD+5010e2 WATSON_STAGEONE_URL: http://watson.microsoft.com/StageOne/WINWORD_EXE/11_0_8328_0/4c717ed1/unknown/0_0_0_0/bbbbbbb4/c0000005/00660069.htm?Retriage=1 Followup: MachineOwner --------- stack dialog ntdll!ZwWaitForSingleObject+0x15 KERNELBASE!WaitForSingleObjectEx+0x98 kernel32!WaitForSingleObjectExImplementation+0x75 kernel32!WaitForSingleObject+0x12 WARNING: Stack unwind information not available. Following frames may be wrong. MSO!MsoCrashMainThread+0xc02 MSO!Ordinal2319+0xcd System specs: win 7 pro , 2,53 GHz processor, 4 GB memory and using MS Office 2003