Li ve OneCare safety scanner - Can't Install

[JorgeA]

Hello,

I've been unable to download/install the Windows Live OneCare safety scanner on my Vista tower. I keep getting, in the lower left corner of my browser, a yellow triangle with an exclamation point and a notation saying, "Error on page." When I clicked on that text and copied the error details, I got the following information:

Webpage error details

User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.0; WOW64; Trident/4.0; SLCC1; .NET CLR 2.0.50727; Media Center PC 5.0; .NET CLR 3.5.30729; .NET CLR 3.0.30729; .NET4.0C)

Timestamp: Xxx, XX Nov 2010 XX:XX:XX UTC [timestamp information redacted]

Message: Unspecified error.

Line: 77

Char: 2

Code: 0

URI: http://onecare.live.com/resource/js/s_code_h_2.js

Message: Unspecified error.

Line: 93

Char: 4

Code: 0

URI: http://onecare.live.com/resource/js/common/install.js

Message: Unspecified error.

Line: 1

Char: 1

Code: 0

URI: http://onecare.live.com/site/en-us/sandbox/install.htm?scanner=default&goback=http%3A%2F%2Fonecare.live.com%2Fsite%2Fen-us%2Fcenter%2Fwhatsnew.htm

Message: Unspecified error.

Line: 1

Char: 1

Code: 0

URI: http://onecare.live.com/site/en-us/sandbox/install.htm?scanner=default&goback=http%3A%2F%2Fonecare.live.com%2Fsite%2Fen-us%2Fcenter%2Fwhatsnew.htm

The symptom is that, when I click on the "Install Now" button, it's highlighted, but nothing further happens.

Despite the heading, "Webpage error details," I don't think that this is a problem with the website, as from the same page I was able to download, install, and run the scanner on my Vista laptop, so it must have something to do with the particular PC.

Can anybody here decipher this log for me and figure out what's going on? It's not very helpful to keep saying, "Unspecified" error.

Thanks in advance for any ideas or tips.

--JorgeA

Edited November 13, 2010 by JorgeA