Charter email forwarding/replying problem

[forjonny]

Got Charter.net webmail and when I hit the button Forward or Reply the browser then crashes and I get a msg to debug or quit program. On my Windows XP computer it works fine but this is a Windows 7 computer that it will not forward or reply on.

I just did all the MS updates and still not working. Ran CCleaner, restarted tried to open the email in a new window and still it is not working.

Any ideas? This is on a brand new Lenovo laptop with three gigs of ram.

Gmail and Yahoo mail works flawlessly with this computer, btw.

I think it is an Internet Explorer issue or Windows 7 issue.

[cluberti]

If it was replying/forwarding/etc, I'd guess you have an add-in in IE that's crashing (spawning a new window in IE8 can spawn a new process, which means reloading all add-ins, and this is the most common location for an IE8 add-in crash). What happens if you start IE from a command line of iexplore.exe -extoff and then try the site? Does it still crash?

[forjonny]

Tried a new window and not worked but what did work was this:

Updated Java to version 5 and it worked. Thanks. We had version 1 something. They use Java over at Charter. The Supervisor at Charter could not fix this those dummys!

[cluberti]

Glad to year you've fixed it - I'm not surprised it was Java, honestly. The only more poorly-written add-ons (IMHO) are Adobe's Reader and Flash controls.