Help and Support program disappeared

[extradesk]

I have pop-ups saying I need to start the help and support service. Try as I might I can't find it. I did a search, and went to msconfig and checked all programs listed there and I seem to have lost it from my pc. How can I get it back?

Edited November 7, 2009 by extradesk

[Guest]

You probably applied a tweak that removed it from the start menu. Press F1

[guoqiang]

I have pop-ups saying I need to start the help and support service. Try as I might I can't find it. I did a search, and went to msconfig and checked all programs listed there and I seem to have lost it from my pc. How can I get it back?

First of all, try this command, helpctr.exe from Start | Run.

If helpctr.exe not found, then this feature is disabled during the time of nlite-ing.

[extradesk]

Thanks. Tried both suggestions and nothing! It just isn't there. How can I get it....is there a download or something? Since it's part of the the system programs, is there a way to get just it from recovery? I can't imagine how it was deleted. I do everything I can to keep my pc clean.

[extradesk]

I went to C;\windows\pchealth\helpctr\binaries and found these applications

helpctr.exe.....helphost.exe.....helpsvc.exe....hscupd.exe.....msconfig.exe

I hesitate to click on any of them without knowing what it is (have enough trouble) any suggestions?

[Guest]

Make sure your Help and Support service is running and that it's set to automatic.

[extradesk]

That's my problem....help and Support will not run.

[guoqiang]

That's my problem....help and Support will not run.

open services.msc, look for Help and Support..., Properties, Startup type: automatic, start

[extradesk]

Thank you, thank you, thank you, guoqiang! I have no idea how that became disabled, but it's working now by following your directions.