Java based chat like Dell support?

[mikesw]

I'm wondering if there is (free) java software available that can do what Dell does for customer support for

chatting with customers. At the end of the conversation, one can email the chat text to ones email account.

Would this require setting up a chat server too? or is this only between the support person and the customer

and hence doesn't require a server setup since it would be point-to-point between the PCs. This would eliminate

me from having to install various client chat software like messenger vs. AIM vs. some other product. I'd

prefer a Java based one.

[cluberti]

Something like HelpCenter Live, Chatwo, or EveryChat for instance?