Overheating Acer

[gmr1974]

Just bought a new acer 5315-2013 laptop it was installed with vista upgraded to Xp pro sp3.Installed bios 1.34 like acer told me to solve the over heating issue but it didn't help.They told me thats the limit of there support sense I went to xp. Any suggestions on solving this issue would be appreciated. Heres some specs on this machine.

Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 3 (2600.xpsp.080413-2111)

Language: English (Regional Setting: English)

System Manufacturer: Acer

System Model: Aspire 5315

BIOS: Default System BIOS

Processor: Intel® Celeron® CPU 540 @ 1.86GHz

Memory: 1014MB RAM

Page File: 285MB used, 3678MB available

Card name: Mobile Intel® 965 Express Chipset Family

Realtek HD Audio output

Broadcom NetLink Fast Ethernet

Atheros AR5007EG Wireless Network Adapter

Agere Systems HDA Modem

[PC_LOAD_LETTER]

They told me thats the limit of there support sense I went to xp.

Thats total BS. You are requesting hardware support for a product you purchased. Call back, politely explain yourself again, if that person is unable to help you, demand to speak to a supervisor or higher level technician, repeat until they wont hand you up the chain any further. Once you get there, tell the person you need them to send you an email stating that they refuse to support their hardware and encourage them to list the reasons why they cant help you. If you actually get said email, websites like http://consumerist.com/ would probably be interested in it. My guess is you just got a moron and if you make enough noise, inside their call center you might get to speak to someone that is intelligent enough to help you.

[Zxian]

I'd agree with geek on this one.

I had my original hard drive that came with my Dell laptop die on me a while back. I had replaced it with a larger, faster drive, and then upgraded to Vista Business (up from XP Home). It's still under warranty until early next year, so I called them up and explained the situation. They asked me to run the pre-boot diagnostics that all Dell systems have onboard (no - not the partition, this one's BIOS based) and so I did. Once the error was identified, they simply agreed to have the system returned to the depot (there are some other issues as well - hardware related).

Hardware problems (such as your overheating) are just that - hardware. They have nothing to do with the operating system.

Also, just make sure that you're not running the laptop on a long-pile carpet or a blanket of some sort. Regardless of BIOS updates and operating systems, that's a sure-fire way of killing any laptop.