Aplication Hang in the Event Viewer

[dubsdj]

Hi people / Kevin ;o)

We are having an annoying issue on our network of XP PC's. Randomly the PC's are experiencing Application Hangs (Which we can see in the event Viewer) on various applications which is forcing the user to literally switch the PC off as they cannot close it in the task manager. This has happened to programs like winword.exe and ppoint.exe . It has been reported that it is when they are going to save their work that it happens but I can't really confirm or deny this.

It sounds like a network / mapped drive problem. We have a number of mapped shares and a couple of DFS shares... nothing special..

Any advice would be appreciated.

[Tripredacus]

This is kind of a general question really. The first thing is that you need to recreate the issue in a lab environment because users don't think like techs do. You need to eval their systems, find out what processes are running, if they are going online for things or they have a custom screensaver set up, or their disk space is running out, or they need a defrag. There are way to many reasons you are getting this event.

[dubsdj]

It turns out that the solution to the problem was to rollback the Trend Micro Anti Virus engine on all the clients. It was the updated engine that was causing all the problems with apps hanging.

Just for any other googlers

thanks