Server 2003 and APC Smart-UPS 1400XL

[andrew_aj1]

I have an APC Smart-UPS 1400XL connected to a server running Server 2003 through a serial cable. When I go to the Power Options under the UPS tab i have an error that states "The UPS service has lost communication with the UPS." I cannot figure out how to resolve this issue. I have tried two serial cables from APC (490-1524c and 490-0020b) with the same results.

Any help will be greatly appreciated. Thank You.

Edited January 8, 2008 by andrew_aj1

[nitroshift]

What happens if you install the software that came with that UPS?

[fizban2]

is the serial port configured properly per the vendors recommendations for the device?

[andrew_aj1]

I have tried both the default windows port settings of 9600, 8, None, 1, None and a configuration I found on a website of 2400, 8, None, 1, Xon/Xoff. I have not found any documentation from APC on what settings to actually use.

I have also tried using the PowerChute Business software, but it did not work either.

Today I will try using the UPS with a different computer to see if the serial port on the server is bad.