WPI works on my machine but not a friends

[soporific]

Hi Kel,

How's it going? Happy New Year!

I'm hoping you can help 'cause i'm stumped.

I have a WPI v6.3 project that i gave to a friend and he reported that on his main machine, every app he choose to install got the red crosses. He was able to test it out on 2 other machines and it worked fine. That's why this is weird. There's nothing wrong with his DVD drive, there doesn't appear to be anything wrong with his system, he can access the files on it fine, and i even got him to confirm his system assigned the CDROM variable that tells WPI where to find the files. I've tried this DVD on at least 5 machines of varying hardware configurations and it works on all of them.

He did mention that he had the most recent SP3 installed on his WinXP Pro machine and he was going to try to see if this made a difference (he was going to install sp3 on a machine that the DVD worked on and then see if the DVD still worked but he hasn't got back to me), but i can't see why SP3 would cause the behaviour i describe above.

So i'm wondering what the possible causes could be ...

I'm not asking for extensive help on this, just maybe an idea of where to look for problems, or things to try ... i could attach my config.js but you'll most likely find that it works, it works for me!

I've tried 2 methods of launching the WPI -- using a batch file, and also using an AutoIT script. Both methods work for me, both don't work for my mate.

Any ideas Kel?

Cheers,

Sop.

[Kelsenellenelvian]

Yeah have him run it again and post the log. Lets see what it says.

VERY WEIRD THOUGH!!!

[soporific]

Yeah have him run it again and post the log. Lets see what it says.

I think i can see the problem: The WPI path is set to a different drive !! Also, why the extra "\" in the command line?

his log file for one program:

WPI Installation Log File

Install process started at: 03 January 2008 16:42:55

Global variables:

%OSLANG%=ENU

%WPIPATH%=G:\WPI

%ROOT%=G:\

%CDROM%=F:\

%DOSPATH%=

%SYSTEMDRIVE%=C:

%WINDIR%=C:\WINDOWS

%PROGRAMFILES%=C:\Program Files

%TEMP%=C:\DOCUME~1\GARY\LOCALS~1\Temp

%SYSDIR%=C:\WINDOWS\system32

%ALLUSERSPROFILE%=C:\Documents and Settings\All Users

%USERPROFILE%=C:\Documents and Settings\GARY

%APPDATA%=C:\Documents and Settings\GARY\Application Data

%COMMONPROGRAMFILES%=C:\Program Files\Common Files

List of programs to be installed:

Avant Browser 11.5.21

-----

03 January 2008 16:42:57

Program: Avant Browser 11.5.21

UID: AVANTBROWSER

Order: 900050

Category: Browsers

03 January 2008 16:42:57

cmd1 *** Fail *** (returned code undefined): "F:\\APPS\Browsers\Avant.Browser_11.5.21.exe"

03 January 2008 16:42:57

Finished installation.

My log file for one program:

WPI Installation Log File

Install process started at: Friday, 4 January 2008 12:05:31 PM

Global variables:

%OSLANG%=ENU

%WPIPATH%=D:\WPI

%ROOT%=D:\

%CDROM%=D:\

%DOSPATH%=

%SYSTEMDRIVE%=C:

%WINDIR%=C:\WINDOWS

%PROGRAMFILES%=C:\Program Files

%TEMP%=C:\Users\ADMINI~1\LOCALS~1\Temp

%SYSDIR%=C:\WINDOWS\system32

%ALLUSERSPROFILE%=C:\Users\All Users

%USERPROFILE%=C:\Users\Administrator

%APPDATA%=C:\Users\Administrator\Application Data

%COMMONPROGRAMFILES%=C:\Program Files\Common Files

List of programs to be installed:

Avant Browser 11.5.21

Friday, 4 January 2008 12:05:32 PM

Program: Avant Browser 11.5.21

UID: AVANTBROWSER

Order: 900050

Category: Browsers

Friday, 4 January 2008 12:05:34 PM

cmd1 Success (returned code 0): "D:\\APPS\Browsers\Avant.Browser_11.5.21.exe"

Friday, 4 January 2008 12:05:34 PM

Finished installation.

Install process finished at: Friday, 4 January 2008 12:05:34 PM

Thanks for any help with this.

[soporific]

Yeah have him run it again and post the log. Lets see what it says.

I think i can see the problem: The WPI path is set to a different drive !! Also, why the extra "\" in the command line?

Thanks for any help with this.

Bumpity bump bump. This mystery ain't going away unless we solve it! No clues?

Cheers man.

[Kelsenellenelvian]

Hmmmmm nlite? Weird reg tweak? Obscure service running? Virus? Spyware?

Hell m8 I can't really say unless I am at the machine.

[soporific]

Hmmmmm nlite? Weird reg tweak? Obscure service running? Virus? Spyware?

Hell m8 I can't really say unless I am at the machine.

I agree, i can't replicate the problem myself, i just won't tell my 'IT' friend i'm highly disappointed that he can't keep his main machine in sufficient working order to run a groovy application like WPI when everybody else can! I thought i'd do the right thing and make an attempt at solving the problem so thanks for this.