Windows Mail

[Sophy]

What does it mean when e-mails are filtered into the junk folder and they have a red emblem shaped icon beside them with a white X inside? Suddenly some e-mails from one friend are going into the junk folder. Not all, just some, and they are not necessarilly forwards. Some are just e-mails she's written me with no attachments or anything. Until recently, I've never had any trouble with her e-mails doing this. She has not changed her address and it is in my address book.

However, other e-mails are doing this too. I belong to the World Start newsletter. Some of those letters come to my inbox and some go to the junk folder and this is the case with several other accounts. These are all in my address book so they should come through ok.

Thank you,

Sophy

[DL.]

You may have to set some filters to direct the mails to certain folders, the spam/junk filters doesn't always do exactly what they should and incorrectly classifies incoming mail as spam/junk. If you set your own filters properly they take precedence over the spam filters and make sure your mail is sorted correctly (most of the time). Having the addresses in your address book doesn't necessarily mean they are recognized and sent to your inbox.

Which email program are you using?