eyeball Posted August 18, 2007 Share Posted August 18, 2007 the code redirects the client from the server to you, how can you not see that? Link to comment Share on other sites More sharing options...
Idontwantspam Posted August 18, 2007 Share Posted August 18, 2007 Whenever I use RA, I just have the user send the little file, I think they end in .raincident or something like that. Then I double-click and Voila! it works. I've never tried on a domain though. But I don't think I've ever needed a .net passport. Link to comment Share on other sites More sharing options...
atari37 Posted August 20, 2007 Author Share Posted August 20, 2007 Use Remote Assistance. Like cluberti said, it's completely domain aware and can (and should) be configured through Group Policy. You don't have to have the client intiate it either. Make a new shortcut called "Offer Remote Assistance" with the following target (it's all one line):hcp://CN=Microsoft%20Corporation,L=Redmond,S=Washington,C=US/Remote%20Assistance/Escalation/Unsolicited/unsolicitedrcui.htmThat goes through the "unsoliciated" Remote Assistance dialogs in Help and Support. Basically you run the shortcut, put in the computer name or IP address and hit Connect. It'll show you who is logged in on the destination computer and ask if you want to connect to their session. On their end they'll receive a notification and have to click Yes. From there it's just like any other Remote Assistance connection.VNC is not only a security vulnerability but it's slow compared to Remote Assitance and Remote Desktop.Remote Assistance is not working for me. I edited the GPO to enable Remote Assistance, then I rebooted one of my workstations. Went back to the server and run the above target. I get the window to type in an IP or Computer name. I did and it returned "The remote server machine does not exist or is unavailable" What am I missing here? The workstation I tried connecting to is on the DC. Link to comment Share on other sites More sharing options...
nmX.Memnoch Posted August 20, 2007 Share Posted August 20, 2007 Do you have the XP firewall enabled on your workstations? If so, you'll have to configure that...Also, how did you configure the group policy settings? Link to comment Share on other sites More sharing options...
atari37 Posted August 20, 2007 Author Share Posted August 20, 2007 (edited) Do you have the XP firewall enabled on your workstations? If so, you'll have to configure that...Also, how did you configure the group policy settings?I configured the group policy via AD and yes, Windows firewall was the culprit. For some reason windows firewall had precedence over my McAfee firewall.two new issues...even thought I have Remote Assistance setup to allow me to connect and take over, it still only gives me the view only mode once a connection is created. I can't click anything from my machine, I can only view.Secondly, user interaction is required to create a connection. The user has to accept the connection from their end. Is it possible to do without any user interaction.What am I overlooking? Edited August 20, 2007 by atari37 Link to comment Share on other sites More sharing options...
nmX.Memnoch Posted August 20, 2007 Share Posted August 20, 2007 I configured the group policy via AD and yes, Windows firewall was the culprit. For some reason windows firewall had precedence over my McAfee firewall.If you're running McAfee firewall then you should disable the XP firewall. You can do this through a Group Policy as well.two new issues...even thought I have Remote Assistance setup to allow me to connect and take over, it still only gives me the view only mode once a connection is created. I can't click anything from my machine, I can only view.You can take control. You have to click the "take control" button on your end (it's at the top of the Remote Assistance window). The user will have to click on "Yes" to allow this, but once they do you'll have full interaction with their session.Secondly, user interaction is required to create a connection. The user has to accept the connection from their end. Is it possible to do without any user interaction.This is by design. As far as I know, there's no way around this. Any time I use RA I'm usually on the phone with the user. I just instruct them "ok, you'll see a dialog on your screen in just a second...click Yes when it appears". Link to comment Share on other sites More sharing options...
atari37 Posted August 20, 2007 Author Share Posted August 20, 2007 I configured the group policy via AD and yes, Windows firewall was the culprit. For some reason windows firewall had precedence over my McAfee firewall.If you're running McAfee firewall then you should disable the XP firewall. You can do this through a Group Policy as well.two new issues...even thought I have Remote Assistance setup to allow me to connect and take over, it still only gives me the view only mode once a connection is created. I can't click anything from my machine, I can only view.You can take control. You have to click the "take control" button on your end (it's at the top of the Remote Assistance window). The user will have to click on "Yes" to allow this, but once they do you'll have full interaction with their session.Secondly, user interaction is required to create a connection. The user has to accept the connection from their end. Is it possible to do without any user interaction.This is by design. As far as I know, there's no way around this. Any time I use RA I'm usually on the phone with the user. I just instruct them "ok, you'll see a dialog on your screen in just a second...click Yes when it appears".Thank you...that solved all my issues. Link to comment Share on other sites More sharing options...
nmX.Memnoch Posted August 20, 2007 Share Posted August 20, 2007 Glad to help. Link to comment Share on other sites More sharing options...
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