Yes, I've checked everything and my modem is working, I've updated the drivers too. I didn't modify any services. It's still allowing me to create a new connection. What happened before this whole issue was: The machine didn't want to start up because the config.sys file was missing. I followed the procedures given by Microsoft to get it up and running again, that worked. But now this problem arose and I am battling to get it solved. I appreciate the suggestions up to now... Any more suggestions??? Thanks