Hi, i am new to the forum and having the same exact problem with my barracuda 7200.11, well I think I do. So I thought I should briefly explain the symptoms and how I got here to you experts, to make sure I am right here. My harddrive is an external maxtor case with a seagate barracuda 7200.11 (I can post the serial if that helps). It is a few years old and just stopped working about 3 weeks ago, meaning It turns on completely fine, spinning normally, but wouldn't be recognised by my laptop. Not in the explorer, not in the device manager, nowhere. So after trying the usuals (different case, different usb cable, different laptop...) and googling for a week, I rang up the *free* seagate support. And although my drive is definetly out of warranty, there was a very friendly guy picking up and trying to help me. And he quite quickly asumed, that my drive would be busy or bsy, because of very certain circumstances and accidents, that I didn't quite understand (but would like to if you guys can explain them to me). Anyway he told me, that I would have two chances, either a professional data recovery firm or and I found that funny, THIS board "MSFN". And since I am willing to try it myself, I am here but before I start, I'd like to ask: 1. do you think my problem is the busy or bsy error and it is worth trying the tutorial? 2. Which description should I follow? The one on the first page? or the shorter "bsy only" one? 3. Since both sounds complex, is there any other way getting my drive running, e.g. exchanging the PCB? 4. What does this dial up thing exactly do? Will I need an internet connection? 5. Can I come back to you and ask for help if I have any problems while doing this? Thank you guys a lot, I am very happy about having found this place !!! Cheers