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I have been with Canaca since 2002 and overall I have found them to be fairly good. But in recent times there has been an increase in downtimes and a lack of contact options for them. I cite this example. My site went down along with their own site. The only option was to email them but I couldn't do this because both my and their sites were down. There should always be a contact number for support. I hunted around and found their technical support gentlemans contact details Paul Louro 52 Knightswood Ave Maple, ON L6A 1M2 (905) 553-3807 I provide it here so that others may avoid my frustrations.