For a free product it does a fairly good job. http://www.pcmag.com/article2/0,2817,2353699,00.asp http://www.pcmag.com/article2/0,2817,2353447,00.asp http://arstechnica.com/microsoft/news/2009...impresses.ars/2
You could try some of these tools: http://www.tracebuzz.com/ http://socialmention.com/ http://www.trackur.com/ http://www.sysomos.com/ http://scoutlabs.com/