I understand your problem. I had custom made toolbars in 2003 and had a hell of a time getting them in 2007. The only way to do it was the method I mentioned above. However, I was unware that you are using 2002. I don't think there is a difference between 2002 normal.dot and 2003 normal.dot. If that seems to be the only problem, try this: open the 2002 normal.dot using a computer that has 2003 loaded. Then use the method I mentioned. Your customized toolbars should come up as a Add-in tab in the ribbon. Or here is the help from 2007 on how to load a template temporarily: Load or unload a template or add-in program Templates can store styles, AutoText entries, AutoCorrect entries, macros, toolbars, custom menu settings, and shortcut keys. Loading a template makes it available as a global template that you can use while you work with documents based on any other template. Add-ins are supplemental programs that you can install to extend the capabilities of Microsoft Office Word by adding custom commands and specialized features. An example of an add-in program might be a program designed and distributed by your company's IT department to highlight company names in any document you open on your computer. What do you want to do? -------------------------------------------------------------------------------- Load templates or add-ins Unload templates or add-ins Make a template or add-in available whenever you start Word -------------------------------------------------------------------------------- Load templates or add-ins When you load a template or add-in, it remains loaded for the current Word session only. If you quit and then restart Word, the template or add-in is not automatically reloaded. Click the Microsoft Office Button , and then click Word Options. Click Add-Ins. In the Manage list, select Word Add-ins, and then click Go. Click the Templates tab. Under Global templates and add-ins, select the check box next to the template or add-in that you want to load. If the template or add-in you want does not appear in the box, click Add, switch to the folder that contains the template or add-in you want, click it, and then click OK. Top of Page Unload templates or add-ins To conserve memory and increase the speed of Word, it's a good idea to unload templates and add-in programs you don't often use. When you unload a template or add-in that's located in your Startup folder, Word unloads the template for the current Word session but automatically reloads it the next time you start Word. When you unload a template or add-in located in any other folder, it is unavailable until you reload it. To delete a template or add-in from Word, you must remove the template or add-in from the Templates and Add-ins dialog box. Click the Microsoft Office Button , and then click Word Options. Click Add-Ins. In the Manage list, select Word Add-ins, and then click Go. Click the Templates tab. Do one of the following: To unload a template or add-in but leave it under Global templates and add-ins, clear the check box next to the name of the item. To unload a template or add-in and remove it from the box under Global templates and add-ins, click the item in the box, and then click Remove. Notes The Remove button is unavailable when the template you select is located in your Startup folder. When you unload a template or add-in, you do not remove it from your computer — you only make it unavailable. Where you've stored the template or add-in determines whether it's loaded when you start Word. Top of Page Make a template or add-in available whenever you start Word To have a template or add-in available whenever you start Word, store the add-in or template in the Startup folder. By default, the Startup folder is located in one of the following folders: Microsoft Windows Vista c:\Users\user name\AppData\Microsoft\Word\STARTUP Microsoft Windows Server 2003 or Microsoft Windows XP c:\Documents and Settings\user name\Application Data\Microsoft\Word\STARTUP If the location of the Startup folder has changed, you can find it by doing the following: Click the Microsoft Office Button , and then click Word Options. Click Advanced. Under General, click File Locations. Save the template that you want available when you start Word to the location that is listed for Startup.