ralf.linhard@lgl.bayern.de

I'm assuming that the registry keys for the plugin are correct. To install a office-plugin I expected that the registry-keys should be part of HKEY_LOCAL_MACHINE. So far I'll also add registry-keys per .bat-script and GPO into HKEY_CURRENT_USER each time a user log onto a workstation or a Citrix-Terminalserver. One thing is that you can forbid per GPOs that users cannot open the registry "regedit.exe". In this case the call will be ignored. Maybe one local or global GPO has this functionality activated?

Hello, since a half a year we found following interesting problem with word 2003 while opening a word document on a fileserver and have no solution. Prerequisits: - native Windows XP SP2 installation and all security patches - Office 2003 Professional SP3 and all security patches - any 3party Word-Plugin; We've tested it with - PDFMaker-Plugin (Adobe), VIS-Compact-Plugin (PDV) and the International Character Toolbar-Plugin (Mircosoft) - We've tested it with a Windows Server 2003 Standard based fileserver and a NetApp FAS based Fileserver. Now following SMB network traffic behaviour will occur "only" if you open a Word-document by the Windows Explorer interface -> e.g. by double click or "open" by the context menu: 4480 16:23:15.707217 10.96.101.45 10.87.34.199 SMB Trans2 Request, QUERY_PATH_INFO, Query File Basic Info, Path: \Software\_Progs\Windows\Installation 4483 16:23:15.721372 10.87.34.199 10.96.101.45 SMB Trans2 Response, QUERY_PATH_INFO 4484 16:23:15.721485 10.96.101.45 10.87.34.199 SMB Trans2 Request, QUERY_PATH_INFO, Query File Basic Info, Path: \Software\_Progs\Windows\Installation 4485 16:23:15.735547 10.87.34.199 10.96.101.45 SMB Trans2 Response, QUERY_PATH_INFO (this is an excerpt by Wireshark - sequencno,time,source,destination,smb-request) Depending on which plugin is installed you'll have the same SMB-request in this manner 30 to 250 times in average. We measerud also values of hundrets of the same SMB request. After then a document will be opened. This behavior cause a lot of unnessessary network traffic and an opening process can take several minutes! (max measured value is about 25min) We have about 1000 employees, ~800 people work over LAN and about ~200 work over WAN on different locations. Does anybody have seen this strange behavior too or similar experience? Thanks for anticipation!