This is what I posted a couple of days ago on Seagate forums, and I believe that they banned me from posting because of this I think that the only way Seagate can preserve their corporate integrity and credibility as a world leader in design and manufacturing of hard drives, as well as their viability in the marketplace, is to recover customer data for free, release a fully tested firmware that resolves the issues, and demonstrate to us (the customers, who are not all idiots) that they have a full control over this situation. If they don't do this, I think that they might become a subsidiary of Samsung or Hitachi very soon, assuming that they would be interested in salvaging another arrogant and ignorant American super-corporation, who had lost touch with their customers. Seagate moderator - please, feel free to delete this post, as you seem to have done to many others already. Seagate must be issuing bonuses for this kind of customer service. I didn't think I was out of line too much. Frustration over Seagate's inaction and ignorance got the best of me.