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About mike13

  • Birthday 03/13/1949

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    Windows 8.1 x64
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  1. I had probably 200 emails in my SENT folder. They are now gone. All the other folders seem OK, just the emails in the SENT folder. I called my internet provider and they said if my emails are gone from my computer, they are also gone from their server. I have my mail setup as IMAP. I am using Microsoft Outlook 2019, and Windows 10. I check the usual place, no luck. Any suggestions ??
  2. Hi, The DVD was in the DVD recorder, or the USB was connected to the computer before I tried anything. In the past, (maybe this was the problem, maybe it is different with this computer) I would put the DVD in the device, or install the USB first. Then I would go into the bios, and change the First boot device to either the DVD or USB that I was using. Then I would save and exit. If I remember correct , (not sure), the computer would shut down and I had to push the switch for it to start up. Then, when it started, it booted to the device automatically that I had already set as the first boot device. I did not have to do anything additional, like pressing the F12 key. I just did a test, I put a DVD in the reader, went into the bios, and changed the First boot device to the DVD etc. Saved and exit. Without me doing anything, the computer booted right to the main hard drive with Windows 10 on it. So the trick is that I have to keep pressing the F12 key after the first boot device is changed, and obviously after the DVD is inserted. Anyway, the problem is fixed, and I appreciate the help you and Tripredacus have given. Mike
  3. Problem solved. I found out on the Acer Community help site that I need to do this to get the computer to Boot to a different device. While the computer in ON, put the DVD that you are going to use, or connect the USB device. Turn Off the computer. Turn it back on while pressing the Delete button. When the Bios page opens, page over to Boot options. Make the change there, save and exit. Right after you saved and exited, start hitting the F12 key. This is the boot page. You should NOW see the device you set as primary boot device, as well as the Windows Boot Manager. You can now select the DVD or USB that you want. This procedure is different that I had been using in the past, but it does work. I can now have the computer boot to a DVD device or a USB device. Just thought I would share. Mike
  4. jaclaz, Thanks for the video links. I think I understood about 60% of what I saw. I guess I take it that the recovery USB, CD/DVD must be UEFI format or compliant. The one video was using Acronis software, but did not really say that you had an option to make the recovery USB in a UEFI format. Is there any backup programs out there that would ask you how you want the recovery disc / USB formatted ?? Paragon, Macrium Reflect, Easeustodo, etc. I find it very stupid that Acer would put a program on the computer (which is what I used) for you to make a recovery disc, but it is not UEFI compliant etc. Mike
  5. jaclaz- It is a Acer Aspire desktop. TC-885-UR16 the SNID is 81902495396
  6. Thanks Tripredacus for the reply. I think I know what you said.
  7. Thanks jaclaz for the reply. Your first question "are you sure the USB or CD/DVD is bootabe with the current settings" I do not know. I have made recovery CD/DVD, and USB sticks with Paragon, EASEUSTODO, and Macrium in the past. The most recent USB stick I made was with the software right in this Acer computer, so I would assume that should work. I believe that I once tried changing the CSM in the BIOS, but I can not change it, it is grayed out. Also, when I go directly to the BOOT screen by pressing F12, why can I NOT change the boot order there like if I start with the bios. It seems like I should be able to do it there also, because it has the up and down arrows, but they do no work. I will attach a picture of the Windows 10 Home.
  8. I saved the PNG pictures as PDF, will try to upload them. Bios.pdf Trying for the other file Boot.pdf I have the pictures reversed, as you probably know by now.
  9. I have been trying to change the boot order on my Acer Aspire desktop computer for several days now. When it is starting up, I keep pressing the DELETE button. That takes me to the BIOS. I then toggle over to the BOOT Options page. I then have selected the CD/DVD device as well as the REMOVABLE device, I then save and exit. I have tried this several times. The computer still boots to the hard drive, Windows Boot Manager. I have attached a picture that I took, hopefully. You can see that the First boot device is set to the Removable device, which I believe is the USB. I have done this with the CD/DVD device also, no difference, the computer still boots to the hard drive. I have also tried hitting the F12 key as the computer starts up. That takes me to the Boot up screen only. I have attached a picture of that also. You can see that the boot up is set to Windows Boot Manager. According to the screen it has an up and down arrow that supposedly allows me to change the boot order. But they do NOT work. I can not make any changes to the boot order here. I called Acer since the computer is still under warranty. They just gave me a third party number to call, which I did, but there would be a charge, so I declined. It is not a big deal, but if the computer ever crashes, I can not boot to an external hard disc and restore everything. Any suggestions, thanks, Mike. I tried to upload the PNG files I took, but the size is too large.
  10. Thanks jaclaz for the reply. I do believe it has something to do with the new UEFI system. I read others have the same problem. Some say they were able to go into the BOOT section and change the UEFI back to Legacy, but I do not see that option. Since the computer is only about 8 months old, I will call Acer after the holidays.
  11. For the past 6 or 7 years, I have been using Paragon Backup and Recovery 2013. I use the backup feature on a monthly basis to backup my entire computer to an external hard drive. After the backup, there is an option to create a bootable/ recovery disc that could be used in case the computer fails, you can boot to this disc. I usually create the disc just in case. Well, about a week ago I was having issues, and I thought I would try the recovery disc I had made. I went into the bios / boot section, and set the 1st boot device as the CD / DVD device etc. I clicked save and exit (F10) and restarted. The computer tried to boot from the hard drive, so I shut it down and checked the boot sequence. It was still set to boot from the CD / DVD etc, but it was not booting from that device. I tried the boot disc in another computer, and the computer did boot to the CD / DVD device after I changed the boot option. All these years I felt safe that I had a bootable recovery disc, and now I realized I do not. Running Windows 10 Home on a Acer Aspire desktop computer about 7 months old. Any suggestions ??
  12. Thanks Mcinwwl, for the reply. That Microsoft Scanning Tool supposedly quarantined the trojan. I also saw somewhere that the trojan was PARTIALLY removed. Have no idea what that means.
  13. I have a friends computer that is running Windows 8.1. I just did a FULL scan with Windows Defender. It found the trojan I listed in the title. At the end of the scan, there is a button to push that says CLEAN PC. Well I click that. The scroll bar gets about 75% across and then stops. I have waited for an hour, and it never completes. At this point, I need to manually shut down the computer as it is locked. I then started the computer in SAFE mode and ran a full scan again. Same results. It finds the trojan, but can't remove it. I then went on line and tried a free online scanner called ESET. It found nothing. I then downloaded some Microsoft Scanning Tool. It found the same trojan. It said something about Quarantee, but I did not see an option to remove the trojan. I tried downloading that Housecall from Trend Micro, but it would not download. I have run Malwarebytes several times, it finds nothing. Now my problem is that when I just click on Windows Defender on the desktop, it opens to where it says it found the trojan. Again, pressing the box to remove the trojan just hangs after a while. Need help, please. Mike UPDATE. Not sure what happened but now when I click on Windows Defender, it opens normally. So that is good. I did a QUICK scan and it found nothing. I do not want to do a FULL scan and lock up the computer again.
  14. I have an Excel file on my computer named PASSWORDS. I just brought up that file, and made several changes to it, and then saved it. I went to print the file, and in the preview pane I saw the OLDER version before my changes. I printed out that file just for the heck of it and I got the older version. I then highlighted the new password file that I am viewing, and then went back to the print function and chose to print the highlighted area. I then got the new version. I then thought that I would save the NEW version as PASSWORDS1, and tried to print that. No luck, in the preview pane to the right, I see the old version. I even deleted the old version, and emptied the Recycle bin. Why am I not getting the NEW version in the print review pane. I have a new computer running Office 2019. Also have Windows 10 home on this new computer. Thanks, Mike
  15. Tripredaucus----Thanks for the reply. I did not really want to delete anything, I just wondered why I could not. Anyway, I clicked on each of those icon and opened the webpage associated with it. I then did a copy / paste back to the desktop. It naturally told me I already had something on the desktop with that name, and did I want to REPLACE it. I chose yes, and now all is fine. If I want, I can move the icon to the recycle bin and delete it, or I can just right click on the icon, and delete it. I just have to do that same process with the other 19 icons, but that is OK. It seems like the whole problem was due to me copying the address to a Word document, and then to the desktop. Anyway, all is good. Thanks again for your suggestions and help. Mike
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