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Programs always encountering problems &needs to close


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Posted (edited)

Hi,

I have a problem,

Every programe i open now such as firefox and other stuff i get the message that it has encountered a problem and needs to close:mad:

Screenshot here...

http://s18.photobucket.com/albums/b125/sha...mgAnch=imgAnch1

Why is it doing this?

Its not only Firefox that its doing it...It does it on everything so it must be a windows problem?

Is there a way i can fix this please?

Edited by Sempron

Posted

Next time, click the "click here" link to get more detailed information about the error. If this happens with all kinds of applications you will probably be able to find some common factor. You could also allow the error report to be sent; sometimes this actually leads to a solution.

Posted

Pick an application to monitor (since you mentioned firefox, let's monitor firefox) and do the following:

1. Download the userdump executable, located here:

http://www.microsoft.com/downloads/details...;DisplayLang=en

2. Double-click the downloaded .exe file to extract the userdump installation files. By default, these will extract to C:\kktools\userdump8.0. Please click "Yes", then "Unzip" to extract the files.

3. Double-click the "setup.exe" file located in C:\kktools\userdump8.0\x86 to install the userdump utility. Please select the defaults when possible, and make certain to select the "Enable dump on process termination" feature when prompted.

You may need to reboot the machine at this point for the installation to complete successfully.

4. Create a folder called C:\userdump.

5. Once installed, you will find a new icon in your control panel called "Process Dump". Please open this utility.

6. When the userdump window opens, please click the "New" button.

7. Please enter firefox.exe in the "Application name:" dialog box, and click "OK".

8. Click on the new listing for "firefox.exe", and click the "Rules" button.

9. Select the "Use custom rules" radio button.

10. Type "C:\userdump" (minus the quotes) in the "Dump file folder" dialog box.

11. Click the "All Exceptions" box.

12. Please click the "Dump on Process Termination" box.

13. Click the "OK" button.

14. Click the "Apply" button, then click "OK".

The next time firefox.exe crashes, you will now have a .dmp file (or series of .dmp files) in C:\userdump. This will help us determine what caused the process to crash.

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