Runtime Error

[shades]

I'm sure a lot of people have seen an error similar to this one:

Runtime Error!

Program: C:\Program Files\Internet Explorer\iexplore.exe

This application has requested the Runtime to terminate it in an unusual way.

Please contact the application's support team for more information.

I have searched this and other forums and I have not been able to get a clear answer to my problem. This error seems to only occur when one profile already has IE open and if another profile is opened, that user cannot access IE. However, I the first profile has IE open, the other profile can still open Firefox just fine. The only response I have seen is to remove the Google Toolbar. However, I do not have this at all. The only toolbar I had was the one from Yahoo, which is removed. Has Microsoft addressed this? Will they be issuing a fix in an updated patch (which is what I read online)? Any other comments or suggestions?

Thanks,

Dave

[cluberti]

If something is causing a runtime error in IE, it's likely because a 3rd party add-in is trying to load and is failing - IE should not have this problem when opened multiple times by multiple users, as it is a separate process per user. The only way to be sure what BHO or COM add-in is causing this, we would need to see a process dump of Internet Explorer's iexplore.exe process crashing:

1. Please install the "Debugging Tools for Windows" from:

http://www.microsoft.com/whdc/devtools/deb...installx86.mspx

2. Create a directory called C:\adplus

3. Open a command prompt and change to the directory where you installed the debugging tools. By default, this is "C:\Program Files\Debugging Tools for Windows"

4. Type the following command in the command prompt:

cscript adplus.vbs -crash -o c:\adplus -quiet -sc "C:\Program Files\Internet Explorer\iexplore.exe"

5. Internet Explorer should open and crash, and another cdb.exe window (minimized) should open and close

Once the crash dump has completed, you should have new folders and files inside C:\adplus - including a file with a .dmp extension in the "Crash Mode" folder. That file can be opened in windbg and will tell us what is causing the IE process to crash. Myself or anyone else here with debugging experience can look at that and tell you what is happening.

[LLXX]

Reinstall IE over itself, sometimes it gets corrupted.

[shades]

I tried this remedy but I could not get step 4 to work. I installed the Debugging Tool and created the directory, and typed the command line as shown, but received this response:

WARNING! An '_NT_SYMBOL_PATH' environment variable is not set. Please check the application event log or the ADplus-Report.txt

Please keep in mind that I'm not very technical. Maybe I will try reinstalling IE. Otherwise, I can just use Firefox. It seems to be less buggy.

If something is causing a runtime error in IE, it's likely because a 3rd party add-in is trying to load and is failing - IE should not have this problem when opened multiple times by multiple users, as it is a separate process per user. The only way to be sure what BHO or COM add-in is causing this, we would need to see a process dump of Internet Explorer's iexplore.exe process crashing:

1. Please install the "Debugging Tools for Windows" from:

http://www.microsoft.com/whdc/devtools/deb...installx86.mspx

2. Create a directory called C:\adplus

3. Open a command prompt and change to the directory where you installed the debugging tools. By default, this is "C:\Program Files\Debugging Tools for Windows"

4. Type the following command in the command prompt:

cscript adplus.vbs -crash -o c:\adplus -quiet -sc "C:\Program Files\Internet Explorer\iexplore.exe"

5. Internet Explorer should open and crash, and another cdb.exe window (minimized) should open and close

Once the crash dump has completed, you should have new folders and files inside C:\adplus - including a file with a .dmp extension in the "Crash Mode" folder. That file can be opened in windbg and will tell us what is causing the IE process to crash. Myself or anyone else here with debugging experience can look at that and tell you what is happening.

[cluberti]

- Create a folder on the C: drive called "websymbols" (without the quotes)

- Click Start > Control Panel, and open the "System" applet

- Click the "Advanced" tab

- Click the "Environment Variables" button

- Under the "System variables" box, click the "New" button

- In the "Variable name:" dialog box, type the following exactly as shown:

_NT_SYMBOL_PATH

- In the Variable value:" dialog box, type the following exactly as shown:

SRV*c:\websymbols*http://msdl.microsoft.com/download/symbols

- Click OK 3 times

Then try again.