seek help - WinMe internet connection

[juicychong]

A friend of mine has internet connection problem with her computer,

and i've troubleshooted it in several ways, but nothing helped.

computer spec:

hardware information - N/A

OS - WinME

network - Using DHCP, NAT router

not using Internet Connection Sharing

there're only 3 items in the "Network" section of Control Panel

- Client for Microsoft Network

- NIC

- TCP/IP

symptomps:

1. DHCP working fine

2. NAT router's admin page showing fine on browser

3. ping DNS Server OK

4. ping any ip OK

5. FTP connection to some computer via IP, working fine.

6. Others in the same LAN has no problem with internet browsing.

7. ping some server via domain name, failed.

8. opening some webpages via domain name, failed.

i've check the following pages :

- http://support.microsoft.com/kb/169790/en-us

- http://support.microsoft.com/kb/274498/en-us

and also i've done the following, all ended up in nothing.

1. cleared all settings in the IE Internet Connection Settings.

2. removed and reinstalled Winsock2 in HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services registry

3. go thru Internet Connection Wizard and set all settings correctly.

has anyone encountered this before?

pls help.

thanx to all ^^

[Petr]

6. Others in the same LAN has no problem with internet browsing.

7. ping some server via domain name, failed.

8. opening some webpages via domain name, failed.

Does it mean that everyhing works fine, just the translation of a domain name to IP address fails?

It looks like you have problem with DNS settings. Quick check can be done by winipcfg utility or by ipconfing command line utility. The output should look like:

Windows IP Configuration

C:\>ipconfig /all

	Host Name . . . . . . . . . : PETR4
	DNS Servers . . . . . . . . : 10.0.0.138
	Node Type . . . . . . . . . : Hybrid
	NetBIOS Scope ID. . . . . . : 
	IP Routing Enabled. . . . . : No
	WINS Proxy Enabled. . . . . : No
	NetBIOS Resolution Uses DNS : No

0 Ethernet adapter :

	Description . . . . . . . . : 3Com EtherLink PCI
	Physical Address. . . . . . : 00-04-75-76-33-36
	DHCP Enabled. . . . . . . . : Yes
	IP Address. . . . . . . . . : 10.0.0.4
	Subnet Mask . . . . . . . . : 255.255.255.0
	Default Gateway . . . . . . : 10.0.0.138
	DHCP Server . . . . . . . . : 10.0.0.138
	Primary WINS Server . . . . : 10.0.0.138
	Secondary WINS Server . . . : 
	Lease Obtained. . . . . . . : 01 09 06 7:23:58 PM
	Lease Expires . . . . . . . : 01 09 06 8:23:58 PM

This is real world example of Windows Me connected to ADSL router, this ADSL router serves as DHCP server and DNS proxy.

You can do the same on other computers that woks fine and comapre the results.

Petr

Edited January 9, 2006 by Petr

[juicychong]

Does it mean that everyhing works fine, just the translation of a domain name to IP address fails?

yup u got it

It looks like you have problem with DNS settings. Quick check can be done by winipcfg utility or by ipconfing command line utility.

sorry that i've forgot to say,

i've done the ipconfig and winipcfg thing

and while i don't have it beside me right now..

so what i'm going to do is..

i'm going to modify your output to do something similar to mine, according to what i remembered.

below..

it looks fine.. that's why i'm asking here, if anyone knows some internal settings, or some registry records, which would disable the connection to DNS or does similar effects?

Windows IP Configuration

C:\>ipconfig /all

	Host Name . . . . . . . . . : SUNG
	DNS Servers . . . . . . . . : 140.113.1.1
	Node Type . . . . . . . . . : Broadcast
	NetBIOS Scope ID. . . . . . : 
	IP Routing Enabled. . . . . : No
	WINS Proxy Enabled. . . . . : No
	NetBIOS Resolution Uses DNS : No

0 Ethernet adapter :

	Description . . . . . . . . : D-Link XXXX
	Physical Address. . . . . . : XX-XX-XX-XX-XX-XX
	DHCP Enabled. . . . . . . . : Yes
	IP Address. . . . . . . . . : 192.168.X.X
	Subnet Mask . . . . . . . . : 255.255.255.0
	Default Gateway . . . . . . : 192.168.1.1
	DHCP Server . . . . . . . . : 192.168.1.1
	Primary WINS Server . . . . : 
	Secondary WINS Server . . . : 
	Lease Obtained. . . . . . . : 01 09 06 7:23:58 PM
	Lease Expires . . . . . . . : 01 09 06 8:23:58 PM