[Help] - System Crash

**foothill** · December 13, 2005

I have a problem I can't figure out.

I have a Microtel computer

P4 with 224mb ram

running XP Pro

It crashes everytime I try to load some games with cd required to play.

lite games like starcaft & hoyle work with out crahing. But Alice, sims theme park, and lilo & stictch (i'm setting this up for my daughter) flash the blue screen for a split second and then completely restart the computer.

I was running wind 98 when this started and thought that an upgared my help to no avail.

I upgraded to directX 9, Reinstalled drivers thinking it may be the Cd- rom, even change out the drive, and reinstalled firm ware for the drive. upgraded graphics drivers and sound drivers nothing is working. I scaned for virsuses and found nothing

When I got the computer second hand I reinstalled windows to clean out all the unwanted stuff and started reinstalling drivers. So I think it might be a driver problem, but it was working after I finished instlling all the apps. and then today it just stopped working

any idea what could be cuasing this?

Title Edited - Please follow new posting rules from now on.

--Zxian

Edited December 13, 2005 by Zxian

**foothill** · December 13, 2005

Title Edited - Please follow new posting rules from now on.
--Zxian

I really thought I did. I see you changed the question to help but I did not know if my question fell under that tag.

Sorry.

**f14** · December 14, 2005

I think you should check the capacity of the power supply. Starcraft and Hoyle are low consumed power games, But the other games are all complex 3D games. At that time, the Cd-Rom and the display card are using up the power.

Just a surmise, because you didn't mention the Blue Screen, I guess the problem hard to impute the drivers.

**foothill** · December 14, 2005

it is a 400 watt power supply.

and the blue screen will fash but only for a split second and then the computer will reboot

**f14** · December 14, 2005

Sorry, I didn't see your first posting carefully. Have you checked the system event or application event? I hope OS wrote sth before displaying the blue face. Did you catch the error in blue screen? you can disable the "automatically restart" in "System properities"->"Advanced"->"startup and recovery"

**foothill** · December 14, 2005

ok this is what I got from the blue screen:

DRIVER_IRQL_NOT_LESS_OR_EQUAL

Technical inforomation:

***STOP: 0X000000D1 (0X000022BO, 0X00000002, 0X00000000, 0XF99406FA)

*** ALCXWDM.SYS - Address f99406fa base at fa98c300, DateStamp 435f3978

where do I find the system event?

**cluberti** · December 14, 2005

No need - it appears you have an issue with a misbehaving driver (it appears to be an advance logic soundcard driver). Have you updated this driver recently? If not, I'd suggest you do so. The error states that the driver is attempting to read a memory address, but it's IRQL is not what Windows expected it to be - this causes the kernel to "bugcheck" with a STOP 1D error and the name of the driver which caused it.

You could also uninstall the device from device manager (do not reinstall it), and try to recreate the crash again. If the driver really is the issue, the problem should not occur.

**f14** · December 14, 2005

ALCXWDM.SYS is a part of the sound driver. have you upgraded the sound driver? I think it's due to the MS sound driver. Please use the other driver to replace it. This is download link from realtek.

http://www.realtek.com.tw/downloads/dlac97...8&Software=True

or you can download the driver from the mobo site.

you can run "eventvwr.msc /s" to get the events.

**foothill** · December 15, 2005

I downloaded the driver and installed it. still getting the ALCXWDM.SYS error

I looked at the system events and there are a ton of errors

here arew a few

Event Type: Error

Event Source: System Error

Event Category: (102)

Event ID: 1003

Date: 12/14/2005

Time: 4:49:07 PM

User: N/A

Computer: MICROTEL

Description:

Error code 100000d1, parameter1 e66d71f0, parameter2 00000002, parameter3 00000000, parameter4 f998193e.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Data:

0000: 53 79 73 74 65 6d 20 45 System E

0008: 72 72 6f 72 20 20 45 72 rror Er

0010: 72 6f 72 20 63 6f 64 65 ror code

0018: 20 31 30 30 30 30 30 64 100000d

0020: 31 20 20 50 61 72 61 6d 1 Param

0028: 65 74 65 72 73 20 65 36 eters e6

0030: 36 64 37 31 66 30 2c 20 6d71f0,

0038: 30 30 30 30 30 30 30 32 00000002

0040: 2c 20 30 30 30 30 30 30 , 000000

0048: 30 30 2c 20 66 39 39 38 00, f998

0050: 31 39 33 65 193e

-----------------------------------------------------------------------------

Event Type: Error

Event Source: System Error

Event Category: (102)

Event ID: 1003

Date: 12/14/2005

Time: 4:49:13 PM

User: N/A

Computer: MICROTEL

Description:

Error code 100000d1, parameter1 000022b0, parameter2 00000002, parameter3 00000000, parameter4 f99406fa.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Data:

0000: 53 79 73 74 65 6d 20 45 System E

0008: 72 72 6f 72 20 20 45 72 rror Er

0010: 72 6f 72 20 63 6f 64 65 ror code

0018: 20 31 30 30 30 30 30 64 100000d

0020: 31 20 20 50 61 72 61 6d 1 Param

0028: 65 74 65 72 73 20 30 30 eters 00

0030: 30 30 32 32 62 30 2c 20 0022b0,

0038: 30 30 30 30 30 30 30 32 00000002

0040: 2c 20 30 30 30 30 30 30 , 000000

0048: 30 30 2c 20 66 39 39 34 00, f994

0050: 30 36 66 61 06fa

-----------------------------------------------------------------------------

Event Type: Error

Event Source: System Error

Event Category: (102)

Event ID: 1003

Date: 12/14/2005

Time: 4:49:15 PM

User: N/A

Computer: MICROTEL

Description:

Error code 1000008e, parameter1 c0000005, parameter2 bf801fa9, parameter3 fa0db9b0, parameter4 00000000.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Data:

0000: 53 79 73 74 65 6d 20 45 System E

0008: 72 72 6f 72 20 20 45 72 rror Er

0010: 72 6f 72 20 63 6f 64 65 ror code

0018: 20 31 30 30 30 30 30 38 1000008

0020: 65 20 20 50 61 72 61 6d e Param

0028: 65 74 65 72 73 20 63 30 eters c0

0030: 30 30 30 30 30 35 2c 20 000005,

0038: 62 66 38 30 31 66 61 39 bf801fa9

0040: 2c 20 66 61 30 64 62 39 , fa0db9

0048: 62 30 2c 20 30 30 30 30 b0, 0000

0050: 30 30 30 30 0000

------------------------------------------------------------------------------

Event Type: Error

Event Source: System Error

Event Category: (102)

Event ID: 1003

Date: 12/14/2005

Time: 4:49:17 PM

User: N/A

Computer: MICROTEL

Description:

Error code 1000008e, parameter1 c0000005, parameter2 f65f37ed, parameter3 f6622b10, parameter4 00000000.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Data:

0000: 53 79 73 74 65 6d 20 45 System E

0008: 72 72 6f 72 20 20 45 72 rror Er

0010: 72 6f 72 20 63 6f 64 65 ror code

0018: 20 31 30 30 30 30 30 38 1000008

0020: 65 20 20 50 61 72 61 6d e Param

0028: 65 74 65 72 73 20 63 30 eters c0

0030: 30 30 30 30 30 35 2c 20 000005,

0038: 66 36 35 66 33 37 65 64 f65f37ed

0040: 2c 20 66 36 36 32 32 62 , f6622b

0048: 31 30 2c 20 30 30 30 30 10, 0000

0050: 30 30 30 30 0000

--------------------------------------------------------------------------------------------------

Event Type: Error

Event Source: System Error

Event Category: (102)

Event ID: 1003

Date: 12/14/2005

Time: 4:49:17 PM

User: N/A

Computer: MICROTEL

Description:

Error code 1000008e, parameter1 c0000005, parameter2 f65f37ed, parameter3 f6622b10, parameter4 00000000.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Data:

0000: 53 79 73 74 65 6d 20 45 System E

0008: 72 72 6f 72 20 20 45 72 rror Er

0010: 72 6f 72 20 63 6f 64 65 ror code

0018: 20 31 30 30 30 30 30 38 1000008

0020: 65 20 20 50 61 72 61 6d e Param

0028: 65 74 65 72 73 20 63 30 eters c0

0030: 30 30 30 30 30 35 2c 20 000005,

0038: 66 36 35 66 33 37 65 64 f65f37ed

0040: 2c 20 66 36 36 32 32 62 , f6622b

0048: 31 30 2c 20 30 30 30 30 10, 0000

0050: 30 30 30 30 0000

-------------------------------------------------------------------------------------

Event Type: Error

Event Source: System Error

Event Category: (102)

Event ID: 1003

Date: 12/14/2005

Time: 4:49:20 PM

User: N/A

Computer: MICROTEL

Description:

Error code 100000d1, parameter1 824fdbe4, parameter2 00000002, parameter3 00000000, parameter4 f98f0002.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Data:

0000: 53 79 73 74 65 6d 20 45 System E

0008: 72 72 6f 72 20 20 45 72 rror Er

0010: 72 6f 72 20 63 6f 64 65 ror code

0018: 20 31 30 30 30 30 30 64 100000d

0020: 31 20 20 50 61 72 61 6d 1 Param

0028: 65 74 65 72 73 20 38 32 eters 82

0030: 34 66 64 62 65 34 2c 20 4fdbe4,

0038: 30 30 30 30 30 30 30 32 00000002

0040: 2c 20 30 30 30 30 30 30 , 000000

0048: 30 30 2c 20 66 39 38 66 00, f98f

0050: 30 30 30 32 0002

-----------------------------------------------------------------------------------

Event Type: Information

Event Source: Save Dump

Event Category: None

Event ID: 1001

Date: 12/14/2005

Time: 4:48:03 PM

User: N/A

Computer: MICROTEL

Description:

The computer has rebooted from a bugcheck. The bugcheck was: 0x100000d1 (0x824fdbe4, 0x00000002, 0x00000000, 0xf98f0002). A dump was saved in: C:\WINDOWS\Minidump\Mini121405-06.dmp.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

-------------------------------------------------------------------------------------

Event Type: Error

Event Source: Cdrom

Event Category: None

Event ID: 7

Date: 12/14/2005

Time: 3:57:36 PM

User: N/A

Computer: MICROTEL

Description:

The device, \Device\CdRom0, has a bad block.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Data:

0000: 03 00 68 00 01 00 b8 00 ..h...¸.

0008: 00 00 00 00 07 00 04 c0 .......À

0010: 00 01 00 00 9c 00 00 c0 ......À

0018: 00 00 00 00 00 00 00 00 ........

0020: 00 68 04 01 00 00 00 00 .h......

0028: 50 15 00 00 00 00 00 00 P.......

0030: ff ff ff ff 00 00 00 00 ÿÿÿÿ....

0038: 40 00 00 c4 02 00 00 00 @..Ä....

0040: 00 20 0a 12 48 02 00 00 . ..H...

0048: 00 00 00 00 0a 00 00 00 ........

0050: f8 3d 3f 00 a8 df 2a ff ø=?.¨ß*ÿ

0058: 00 00 00 00 b8 c8 40 ff ....¸È@ÿ

0060: 02 00 00 00 8d 20 00 00 ....? ..

0068: 28 00 00 00 20 8d 00 00 (... ?..

0070: 01 00 00 00 00 00 00 00 ........

0078: f0 00 03 00 00 20 8d 0a ð.... ?.

0080: 00 00 00 00 11 05 00 00 ........

0088: 00 00 00 00 00 00 00 00 ........

I put a differt drive in and have not seen the last one since

Also have plenty off errors and warnings in the app event

-----------------------------------------------------

Event Type: Warning

Event Source: Userenv

Event Category: None

Event ID: 1517

Date: 12/14/2005

Time: 4:39:11 PM

User: NT AUTHORITY\SYSTEM

Computer: MICROTEL

Description:

Windows saved user MICROTEL\Micheal registry while an application or service was still using the registry during log off. The memory used by the user's registry has not been freed. The registry will be unloaded when it is no longer in use.

This is often caused by services running as a user account, try configuring the services to run in either the LocalService or NetworkService account.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

---------------------------------------------------------------------------

Event Type: Error

Event Source: Application Error

Event Category: None

Event ID: 1000

Date: 12/14/2005

Time: 3:58:09 PM

User: N/A

Computer: MICROTEL

Description:

Faulting application alice.exe, version 1.0.0.0, faulting module mp3dec.asi, version 3.0.0.0, fault address 0x00004b44.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Data:

0000: 41 70 70 6c 69 63 61 74 Applicat

0008: 69 6f 6e 20 46 61 69 6c ion Fail

0010: 75 72 65 20 20 61 6c 69 ure ali

0018: 63 65 2e 65 78 65 20 31 ce.exe 1

0020: 2e 30 2e 30 2e 30 20 69 .0.0.0 i

0028: 6e 20 6d 70 33 64 65 63 n mp3dec

0030: 2e 61 73 69 20 33 2e 30 .asi 3.0

0038: 2e 30 2e 30 20 61 74 20 .0.0 at

0040: 6f 66 66 73 65 74 20 30 offset 0

0048: 30 30 30 34 62 34 34 0d 0004b44.

0050: 0a .

----------------------------------------------------------------

Event Type: Error

Event Source: Application Hang

Event Category: (101)

Event ID: 1002

Date: 12/14/2005

Time: 3:44:52 PM

User: N/A

Computer: MICROTEL

Description:

Hanging application alice.exe, version 1.0.0.0, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Data:

0000: 41 70 70 6c 69 63 61 74 Applicat

0008: 69 6f 6e 20 48 61 6e 67 ion Hang

0010: 20 20 61 6c 69 63 65 2e alice.

0018: 65 78 65 20 31 2e 30 2e exe 1.0.

0020: 30 2e 30 20 69 6e 20 68 0.0 in h

0028: 75 6e 67 61 70 70 20 30 ungapp 0

0030: 2e 30 2e 30 2e 30 20 61 .0.0.0 a

0038: 74 20 6f 66 66 73 65 74 t offset

0040: 20 30 30 30 30 30 30 30 0000000

0048: 30 0

---------------------------------------------------------------

Event Type: Error

Event Source: Application Error

Event Category: None

Event ID: 1000

Date: 12/14/2005

Time: 8:20:20 AM

User: N/A

Computer: MICROTEL

Description:

Faulting application alice.exe, version 1.0.0.0, faulting module mp3dec.asi, version 3.0.0.0, fault address 0x000052fe.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Data:

0000: 41 70 70 6c 69 63 61 74 Applicat

0008: 69 6f 6e 20 46 61 69 6c ion Fail

0010: 75 72 65 20 20 61 6c 69 ure ali

0018: 63 65 2e 65 78 65 20 31 ce.exe 1

0020: 2e 30 2e 30 2e 30 20 69 .0.0.0 i

0028: 6e 20 6d 70 33 64 65 63 n mp3dec

0030: 2e 61 73 69 20 33 2e 30 .asi 3.0

0038: 2e 30 2e 30 20 61 74 20 .0.0 at

0040: 6f 66 66 73 65 74 20 30 offset 0

0048: 30 30 30 35 32 66 65 0d 00052fe.

0050: 0a .

--------------------------------------------------------------------------------

Event Type: Error

Event Source: Application Error

Event Category: None

Event ID: 1000

Date: 12/14/2005

Time: 8:20:20 AM

User: N/A

Computer: MICROTEL

Description:

Faulting application alice.exe, version 1.0.0.0, faulting module mp3dec.asi, version 3.0.0.0, fault address 0x000052fe.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Data:

0000: 41 70 70 6c 69 63 61 74 Applicat

0008: 69 6f 6e 20 46 61 69 6c ion Fail

0010: 75 72 65 20 20 61 6c 69 ure ali

0018: 63 65 2e 65 78 65 20 31 ce.exe 1

0020: 2e 30 2e 30 2e 30 20 69 .0.0.0 i

0028: 6e 20 6d 70 33 64 65 63 n mp3dec

0030: 2e 61 73 69 20 33 2e 30 .asi 3.0

0038: 2e 30 2e 30 20 61 74 20 .0.0 at

0040: 6f 66 66 73 65 74 20 30 offset 0

0048: 30 30 30 35 32 66 65 0d 00052fe.

0050: 0a .

----------------------------------------------------------------------------

Event Type: Error

Event Source: Application Hang

Event Category: (101)

Event ID: 1002

Date: 12/14/2005

Time: 8:19:05 AM

User: N/A

Computer: MICROTEL

Description:

Hanging application automenu.exe, version 3.0.0.0, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Data:

0000: 41 70 70 6c 69 63 61 74 Applicat

0008: 69 6f 6e 20 48 61 6e 67 ion Hang

0010: 20 20 61 75 74 6f 6d 65 autome

0018: 6e 75 2e 65 78 65 20 33 nu.exe 3

0020: 2e 30 2e 30 2e 30 20 69 .0.0.0 i

0028: 6e 20 68 75 6e 67 61 70 n hungap

0030: 70 20 30 2e 30 2e 30 2e p 0.0.0.

0038: 30 20 61 74 20 6f 66 66 0 at off

0040: 73 65 74 20 30 30 30 30 set 0000

0048: 30 30 30 30 0000

**keytotime** · December 15, 2005

Those point to driver problem's. Try updating all the driver's on your computer.

**foothill** · December 15, 2005

I have tried o and thought i updated all of them

My motherboard has the sound and vidio on board. it is a microstar MS-6533

I thought I downloaded all the current drivers but i continue to have this problem

Unless I got the wrong ones some how.

**foothill** · December 15, 2005

Ok, I reinstalled all drivers, I downloaded from the Microstar web site. made sure thaey were all right

I think i might have had the wrong IDE controller.

I then tested the game and got the blue screen again. But this time the ALCXWDM.SYS is not there

this is what I have now

IRQL_NOT_LESS_OR_EQUAL

Technical inforomation:

***STOP: 0X00000023 (0X00000023, 0X000000FF, 0X00000001, 0X804DFD16)

No need - it appears you have an issue with a misbehaving driver (it appears to be an advance logic soundcard driver). Have you updated this driver recently? If not, I'd suggest you do so. The error states that the driver is attempting to read a memory address, but it's IRQL is not what Windows expected it to be - this causes the kernel to "bugcheck" with a STOP 1D error and the name of the driver which caused it.
You could also uninstall the device from device manager (do not reinstall it), and try to recreate the crash again. If the driver really is the issue, the problem should not occur.

Sorry, somehow I overlooked this post I'll try it

uninstalled the audio device and did not get the blue screen but the program locked up and closed

with this error code

AppName: lilopc.exe AppVer: 1.0.0.1 ModName: d3dim700.dll

ModVer: 5.3.2600.2180 Offset: 0000afe1

just tryed another game and it let me start the game this time but then the program locked up (no blue screen) this is the error code:

AppName: alice.exe AppVer: 1.0.0.0 ModName: alice.exe

ModVer: 1.0.0.0 Offset: 0002549f

I must have the wrong audio driver but it looks like something else is wrong

**Zxian** · December 15, 2005

uninstalled the audio device and did not get the blue screen but the program locked up and closed
with this error code
AppName: lilopc.exe AppVer: 1.0.0.1 ModName: d3dim700.dll
ModVer: 5.3.2600.2180 Offset: 0000afe1
just tryed another game and it let me start the game this time but then the program locked up (no blue screen) this is the error code:
AppName: alice.exe AppVer: 1.0.0.0 ModName: alice.exe
ModVer: 1.0.0.0 Offset: 0002549f
I must have the wrong audio driver but it looks like something else is wrong

A google search raised my eyebrows... both of these are Disney Games, are they not?

Go to Trend Micro's Housecall and scan your computer for viruses. Do this in Safe Mode with Networking. Also, download and install the big three of anti-spyware: Ad-Aware, Spybot S&D, and Microsoft Anti-Spyware Beta. Install all of the programs and update them. Then boot into Safe Mode and run their scanners, one at a time.

Let us know how things go after that.

EDIT - Wait a sec... I was all wrong. STOP 0x00000023 refers to FAT_FILE_SYSTEM.

A problem occurred within a read or write to a FAT16 or FAT32 file system drive. There may be a physical problem with the disk, or an Interrupt Request Packet (IRP) may be corrupted. Other common causes include heavy hard drive fragmentation, heavy file I/O, problems with some types of drive-mirroring software, or some antivirus software. I suggest running ChkDsk or ScanDisk as a first step; then disable all file system filters such as virus scanners, firewall software, or backup utilities. Check the file properties of FASTFAT.SYS to ensure it matches the current OS or SP version. Update all disk, tape backup, CD-ROM, or removable device drivers to the most current versions.

- Source

Run chkdsk /r to check your drive for errors and fix any that may exist on the drive...

Edited December 15, 2005 by Zxian

**cluberti** · December 15, 2005

It coud be a virus or spyware (I think there were some disney games awhile back that actually shipped with virus-like code - I don't remember which ones, so I'd check to be safe), or it could be a bad install of directx on the box (I noticed one of the .dll's was a d3d dll).

Good catch Zxian .

**foothill** · December 15, 2005

No luck,

I scaned scanned and scanned. there was alittle spyware but removing it changed nothing.

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[Help] - System Crash

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