Lost Help & Support Access

[jim4248]

I have lost my ability to access the help and support function on my computer. I have tried various things and nothing works. I have accessed my helpsvc (I'm going on memory) as suggested by one professional and nothing. I have looked and do have a help folder within the windows folder. Is there a way to just reload my help files? What can I do to get my help back?

[ixion]

start the service called help and support

[InTheWayBoy]

what happens when you try and access the help function...are you getting a script error? I had a previous customer who had an issue with a script error when trying to access the help function. I could never fix it, ended up having to reload the whole OS. I think it was because the help and support was customized by the OEM (Gateway) which makes it's non-standard. And of course Gateway said the same thing...reload.