SP2 upgrade frozen - what now?

[terrypin]

Upgrading my wife's XP Home PC to SP2 with WU. Downloaded proceeded

OK, about 4 hours on dial-up. But it has now been apparently stuck in

the installation stage for about half an hour, with no progress bar

movement (only 3 green 'bars', which is same as I found it after the

download) and no HD activity. Messages read

"Downloading SP2... done!"

"Initializing installation...done!"

"Installing SP2..." (This is where it is frozen.)

Before clicking Cancel (the only option offered), I'm posting here to

see if anyone can offer any other suggestions on how to proceed

please.

FWIW, all other applications that can be closed *are* closed. NAV is

in 'Autoprotect disabled'. I cannot completely close it, even from TM.

--

Terry, West Sussex, UK

[dman]

Can you open task manager to see if it is responding?

If you have to restart, setup will usually detect a failed upgrage and pick up where it left off.

[boooggy]

u can order the sp2 cd to m$. is free.

and then i recommend slipstreaming it. also u can add the post sp2 updates. and for all this use nlite.

[terrypin]

Can you open task manager to see if it is responding?

If you have to restart, setup will usually detect a failed upgrage and pick up where it left off.

<{POST_SNAPBACK}>

Thanks. Happily, a restart proceeded to a successful install!

I had removed as much as I could with TM, BTW. Oddly, I couldn't remove NAV. I had already sitched its AutoProtect Off, but consistent attempt to End Process in TM did nothing.

--

Terry, West Sussex, UK