Option Pack 4

[TAP5]

Hi ppls...

In our organization we used a kiosk machine.. sort of an ATM machine where customers can get info about their savings or about the organization... A few weeks ago, our kiosk machine had a problem... it runs on Windows NT 4.0.. so we decided to reinstall the option pack 4.. then an error message pops up.. The message reads:

"Create Instance, 0x8007000d

The data is invalid"

We're not sure what's wrong with it or what causes it... so i'm seeking for help to solve this problem.. pls contact us at tap5@brunet.bn...

Thanks,

TAP5

[Taggs]

http://perso.wanadoo.fr/doc.jm/WU5-ERR.htm

Looks like the install data for sp4 is corrupt so it will not un-install.

[tarquel]

Is this kiosk attached to the internet at all?

Have you got proper, up-to-date AV & Antispyware software running?

Could something nasty have crept into it by any chance?

Is it fully updated with all hotfixes etc installed? Visit to Windows Update if not.

I loved NT 4 (*sighs*) - It worked well for me

Regards,

N

[TAP5]

Our kiosk machine is not connect thru the internet.. it is connected over a leased line... which it can communicate to all branches.. i'm still not quite sure what causes the problem....

[tarquel]

Without more info, its gonna be hard to sort out I'd say.

You "may" have to wipe it and start again - I dunno how much trouble it is, but thats the problem with NT 4 that although its was nice for its day, its too old to get the proper support you need from MS.

Like Taggs says that if the data is corrupt and there's no MS fix for it (have you looked up the error on the MS KB site?) then the "start again" option may be quicker than trying to fix it (unfortunately).

Any more info, let us know and as I didn't say it before, Welcome to MSFN

P.S. Is it powerful enough to run Windows XP on it yet? If the software you use is compatible and you can justify the costs of it, it may be worth the upgrade, though you would need the Professional version most likely and it'd be better to get the full version as opposed to the "update" version (does that version even do a in-place update in NT 4 anyone?).

Regards,

N.