Can't download or redownload Creative MediaSource

[bedastud]

I have Window XP MCE 2005 . When I removing the Creative MediaSource

program in "Add or Remove programs", the Folowing message cover The

InstallShield Wizard: "An installation support file could not be

Installed.The system Cannot find the file specified." When i downloading

the program the message ,just when restarting computer, shows up: "The

Installation support File could not be Install. " When i try to open the

media player error report come up: The folowing files will be includied in

this error report: C:\DOCUME~1\BEDAST~1\LOCALS~1\Temp\d4ddc_appcompat.txt

The buttom line is I , cannot remove the program . Any help? The

Crea...Tech support sugest ( new) clean install of windows. I did run

repaires on windows that did not help. I don't like it. Thanks Beda

[horsecharles]

Hi, welcome. That suite has had conflicts with some other apps.

1. Try first installing it in Safe Mode AND then uninstalling while in that mode.

2. Open JV16 Power Tools: run its Registry Tool, and write down any other names used in the titles of all apps associated with Soundblaster & Creative(there may not be any others).

3. Disable ALL security & file protection/scanning apps--windows/third party: firewall, AV, innoculators(spybot innoculator, spywareblaster), spy blockers(spywareguard, etc.), system/real time file protection, restore, file indexing(huge resource hog anyhow!), all Norton / Disk Doctors/Utilities. AND ensure this thru task manager / services / whatever, for the duration of this process: thru reboots, etc.

4. Attempt uninstall again.

5. Run a Registry Repair utility(but do NOT allow auto-fixing)-- Spybot has one, though primitive: Tools / highlight System Internals / click Check for Problems. Better ones are Registry Mechanic, Registry First Aid, Norton Utilities has one also... Note: Registry First Aid: http://www.regnow.com/softsell/visitor.cgi...ite&vendor=9085 and others have trial downloads that would suffice for this. Once you run the app-- you're going to Manually fix errors, only the ones dealing with this suite-- from among a choice of solutions offered: do NOT accept delete & look instead for any like "shortcut/path pointing to

wrong location"-- the fix will usually be to correct something in the path or folder name; accept that & don't accept any obvious mistakes like when it says a file is missing and wants to point to a file in another program's folder. Re-boot.

6. With steop 3 apps disabled, attempt uninstall.

7. Manual Time & also do even if step 5 worked(to preclude future problems, as there've been issues w/ security apps & we don't know which of its files possibly left behind could make problems again): Boot into Safe Mode.

8. In Device Manager or other System Reporting Tool: make a note of how many sound devices & codecs are installed, and have ready at hand the disc w/ your sound drivers / hard drive folder containing any updated ones.

9. Do Finds in both Registry(first please), then hard drive: for Soundb*, Creat*, & in a similar style for any other words from step 2. The reason we're using partial word w/ a * is because they may truncate their naming of files, and not all will be located in the home folders. Of course, you're gonna use your judgment: if you also have programs called Sound Bookie or Creative Cracker, you will have to determine who is whose. When in doubt, experiment by re-naming temporarily. Now, if i possessed the Creative Suite, i could find this out & save you steps 2 & 7......

10. This process'll likely also excise your sound-- no biggie: upon re-boot Windows'll likely re-detect all missing components, which you'll double-check against the list from step 7.

Good huntin'.....